Deputy Unit Manager

6 days ago

Kharagpur India Swiggy Full time

Job Description Responsibilities Job Description - Areas of ResponsibilityIndicative ActivitiesCustomer ExperienceProcess oriented - should be able to implement & follow all set food & beverage SOPRestaurant food ratingSection food ratingEnsure minimization of dispatch related errorsRegular food testing at the unit for quality & quantity being served.All food safety and hygiene level in place at unit. Audit targets achievedAll products available at unit to serve 100% satisfaction.Set targets for CAPD to be achieved. (Ar_P, O_D & Prep Time)Continuous follow-up with filed ops for order pickup by DE's (For Delay in pickup)All products serve within self life.FinancialAchieving AOP (All controllable cost)Opening & Closing checklist followedControl Food Cost & WastageRestaurant Rating (Focus on Product)Optimum use of Labours at the unitForecasting salesEnsure right indent is done as per sales forecastDaily reports as per brand sopDaily Inventory check.Proper GRN process at the unit to be followed.Follow-up with respective teams for smooth functioning of the unit.Coordinate with finance team for utility paymentCorrect Mid month & Monthly MISProper management for petty cash expense and strive towards reducing petty cast expensesDaily self Life check to ensure minimum spillage.Brand & MarketingPlan LSM activity for new launch productLSM activity to increase ordersPeople ManagementOne on One with team Member.Regular RNREmployee engagement activitiesPersonal hygiene for team membersDaily briefing with the teamRetention of people. As per set target.Ensure every team member is trained on Brand SOPTraining team members for next level responsibility / Growth (Operations)Refresher Training of teamDuty RoasterProcess / InitiativesFollow & Implement Brand SOP's at the unit level.

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