InternationalBlended Chat process @ Mohali Only

3 weeks ago

Mohali, India Teleperformance Global Services Private Limited Full time

Job Description Description We are looking for enthusiastic individuals to join our International Blended Chat process team in Mohali. This role is ideal for candidates with 0-1 years of experience who are eager to kickstart their career in customer service. The successful candidates will be responsible for engaging with customers through chat, providing them with information, and resolving queries in a timely manner. Responsibilities - Engage with customers via chat to provide information and resolve queries. - Maintain a high level of customer satisfaction by delivering excellent service. - Document customer interactions accurately in the system. - Collaborate with team members to improve service processes and customer experience. - Adhere to company policies and procedures while handling customer inquiries. Skills and Qualifications - Excellent written communication skills in English. - Basic understanding of customer service principles. - Familiarity with chat support tools and technologies. - Ability to multitask and manage time effectively. - Strong problem-solving skills and attention to detail.

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