Lead- Contact Center

22 hours ago

Mumbai, India Michael Page Full time

About Our Client Leading NBFC player Job Description - Drive outbound sales for cross-sell products - Lead and manage a team of outbound executives to achieve daily/weekly/monthly targets. - Monitor performance metrics and optimise calling strategies. - Ensure high-quality customer interactions and adherence to compliance norms. - Work with Product, Marketing, and Analytics teams to execute campaigns and improve lead quality. - Maintain accurate reporting and support forecasting for the cross-sell vertical. The Successful Applicant - Strong understanding of NBFC products (Loans, Insurance, Investments, etc.) - Proven experience in outbound/cross-sell sales leadership roles - Excellent communication and negotiation skills - Ability to manage large teams and drive performance - Data-driven approach with proficiency in CRM tools and MS Excel What's on Offer Opportunity to be a part of a leading NBFC.

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