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Sr. Digital Marketing Lead, Aws Emea
4 weeks ago
DESCRIPTIONAWS Marketing s vision is to inspire and empower our customers and partners to unlock their cloud potential Our team shapes AWS s industry perception drives customer growth and fosters the adoption of AWS services across a global and diverse customer base Our Marketing strategy continuously adapts to stay ahead of our digital-first world and ever-changing technology industry and customer requirements Join us for an opportunity to support digital marketing to accelerate customer acquisition and enable sales to reach customers with a winning value proposition We are looking for an experienced Sr Marketing Subject Market Expert Lead to handle marketing merchandising and process optimization for our Digital Shared Services Marketing team This individual should enjoy a fast-paced environment where they can affect the customer experience and be an instrumental part of expanding our foot print into multiple digital teams Key job responsibilities Sr Subject Matter Experts for a team approximate size 15-18 which builds marketing campaigns and supports quality check of campaigns across different languages Co- owner of program specific goals around SLA quality and productivity collaborate with Manager Manage stakeholder communication requirements Ensure that business processes are well documented and continuously updated Work with product and technical teams to build and improve the tools and technology to support the process Define measure and present operating metrics to Management Support people performance and career growth Responsible for identifying customer impacting issues finding and implementing solutions Responsible for escalating issues on a need basis such as spike in volumes vs forecast etc Support in hiring and grooming talent pipeline within the team BASIC QUALIFICATIONSGraduate any stream with 6 years of experience including a minimum of 3 years in leading a Process Proven track record of meeting and exceeding high service delivery standards Demonstrated experience in driving process excellence and productivity improvement Experience in owning and building processes with limited guidance Proficient in conducting deep dives to identify blockers and develop solutions independently Focusing on continuous process improvement globally reducing SLAs and driving these initiatives independently Experience working with Team manager program managers and business teams Willingness to work flexible hours Proficient in using data and metrics to measure impact and determine improvements Ability to meet deadlines in a fast-paced complex software-driven environment Self-starter with team collaboration skills Attention to detail with the ability to identify root causes of issues Posses problem-solving data analysis and troubleshooting skills PREFERRED QUALIFICATIONSEquipped with interpersonal skills for managing relationships with software and inter-operations teams Working knowledge of XML standards SQL and basic automation tools such as Python Selenium is an advantage Knowledge or experience in the publishing B2B B2C marketing industry is a plus Familiarity with QuickSight Adobe Sprinklr Marketo and Photoshop is highly advantageous Amazon
