Central Monitoring Executive

3 weeks ago


Noida, India Rama Medicare Full time

Job Description General responsibilities - Monitoring:Perform 24/7 monitoring of video, alerts, or data feeds to ensure continuous oversight. - Deterrence/Prevention:Detect and deter attempted crimes in ATMs, branches, and retail locations, or identify and escalate medical emergencies. - Alert management:Handle, manage, and action alert base monitoring tickets, prioritizing by severity and reducing false positives. - Process adherence:Maintain 100% schedule and process adherence, ensuring no tasks are missed. - Performance:Achieve individual and process-related performance targets. - Escalation:Escalate issues to supervisors or relevant teams as per protocol. - Record keeping:Document actions, maintain records, and generate reports as needed.



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