Analyst - Insurance Operations

Company Marsh Description We are seeking a talented individual to join our UK C C team at Marsh This role will be based in Mumbai This is a hybrid role that has a requirement of working at least three days a week in the office Senior Analyst Insurance Operations An opportunity to understand end to end lifecycle for UK Insurance Broking A place to enhance your knowledge on work which is undergoing transition In the first month we expect you to understand the service or process Learn about risk associated with service and deeper understanding of workflow by the end of second month of joining and within three months we would want you to become a process expert with knowledge on at least one of the Lines of Business We have robust training around understanding insurance concepts and business knowledge Learn about new system and process Enhance your skills via various development programs offered in-house Opportunity to build on your insurance knowledge through CII course All benefits as per the location HR policy will be applicable We will count on you to Manage own queue of work to ensure timely delivery on all cases as per SLA Understand and process cases as per process guidelines and checklist Deliver on KPIs as per company standards Escalate delays and queries appropriately after due investigation Responsible for creation of SOPs for new processes update process manuals Perform quality checks as per process requirement Identify opportunities for process improvements with a view to provide better client services Participate in process update sessions Process Knowledge Tests training and coaching sessions Ensure adherence to policies procedures as per organizations standards and SOPs Ensure operational risks are highlighted on time and escalates the same to proper authorities for corrective action Adhere to data and information security guidelines What you need to have Good verbal and written communication skills Attention to detail Ability to learn new processes and systems ability to adapt to change Ability to prioritize and organize tasks Ability to work independently and as a part of a team Graduate 3-6 years of experience in insurance broking domain What makes you stand out Analytical ability Good working knowledge of MS Office particularly Word Excel Why join our team We help you be your best through professional development opportunities interesting work and supportive leaders We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your well-being is the worlds leading insurance broker and risk adviser With more than 45 000 colleagues advising clients in over 130 countries Marsh serves commercial and individual clients with data-driven risk solutions and advisory services Marsh is a business of NYSE MMC the worlds leading professional services firm in the areas of risk strategy and people With annual revenue of 23 billion Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses and For more information visit follow us on and Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin color or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week Office-based teams will identify at least one anchor day per week on which their full team will be together in person Marsh a business of Marsh McLennan NYSE MMC is the worlds top insurance broker and risk advisor Marsh McLennan is a global leader in risk strategy and people advising clients in 130 countries across four businesses Marsh Guy Carpenter Mercer and Oliver Wyman With annual revenue of 24 billion and more than 90 000 colleagues Marsh McLennan helps build the confidence to thrive through the power of perspective For more information visit marsh com or follow on LinkedIn and X Marsh McLennan is committed to embracing a diverse inclusive and flexible work environment We aim to attract and retain the best people and embrace diversity of age background caste disability ethnic origin family duties gender orientation or expression gender reassignment marital status nationality parental status personal or social status political affiliation race religion and beliefs sex gender sexual orientation or expression skin color or any other characteristic protected by applicable law Marsh McLennan is committed to hybrid work which includes the flexibility of working remotely and the collaboration connections and professional development benefits of working together in the office All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week Office-based teams will identify at least one anchor day per week on which their full team will be together in person