Junior Assistant Manager

3 weeks ago

India Adani Power Limited Full time

Job Description

Primary job title: Assistant Manager - Travel Operations

About The Opportunity

A fast-moving company in the travel & tourism sector, specialising in end-to-end tour packaging, reservations, and travel logistics for domestic and international customers. We deliver high-touch travel experiences across leisure, corporate, and group segments by combining strong supplier relationships with operational excellence and responsive customer service.

We are hiring a Junior Assistant Manager (Remote, India) to own day-to-day booking operations, customer communication, vendor coordination, and process improvements that keep bookings accurate, on-time, and profitable.

Role & Responsibilities

- Manage end-to-end booking operations: create and confirm itineraries, reservations, ticketing, and travel documentation for domestic and international clients.
- Respond to customer enquiries and post-booking changesprovide timely quotes, amendments, cancellations, and refunds while meeting SLA targets.
- Coordinate with hotels, airlines, ground transport, and third-party vendors to secure rates, confirm inventory, and resolve operational issues.
- Maintain accurate CRM and reservation records (PNRs, invoices, payment reconciliations) and ensure data integrity across systems.
- Support process improvements and automation initiativesidentify recurring issues, propose fixes, and help implement best practices for bookings and documentation.
- Coach and assist junior agents; escalate complex cases to senior operations and ensure smooth handoffs for high-touch client accounts.

Skills & Qualifications

Must-Have

- 2+ years experience in travel/tour operations, reservations, or ticketing (agency or OTA environment).
- Practical experience with GDS (Amadeus, Sabre) or major OTA booking platforms and PNR management.
- Strong customer-service orientation, excellent English communication skills, and proven problem-solving under pressure.

Preferred

- Bachelor&aposs degree in Travel & Tourism, Hospitality, Business, or related field.
- Experience with corporate travel, MICE, or packaged tours, and familiarity with BSP and supplier invoicing.
- Proficiency in MS Excel, CRM tools, and remote collaboration platforms (Slack/Teams/Zoom).

Benefits & Culture Highlights

- Remote-first role (India) with flexible working hours and performance-based incentives.
- Clear career path into senior operations and management roles; training and upskilling support.
- Employee travel discounts, collaborative team culture, and focus on operational excellence.

Keywords: Travel operations, reservations, ticketing, GDS, itinerary planning, customer service, remote job India, booking management, vendor coordination.

Skills: customer,management,operations

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