SPE-Ins Claims

3 days ago

Bengaluru India Cognizant Full time

Job Description Job Summary Join our dynamic team as a Specialist in Insurance Claims where you will leverage your expertise in MS Office and MS Excel to enhance our contact center operations. With a focus on efficiency and accuracy you will play a crucial role in processing claims and providing exceptional service to our clients. This night shift office-based role offers an opportunity to make a significant impact on our customer satisfaction and operational success. Responsibilities - Process insurance claims efficiently and accurately to ensure timely resolution and client satisfaction. - Utilize MS Office and MS Excel to manage and analyze claim data effectively. - Collaborate with team members in the contact center to address client inquiries and provide solutions. - Maintain detailed records of claims and interactions to support seamless operations. - Communicate clearly and professionally with clients to gather necessary information and provide updates. - Identify opportunities for process improvements and contribute to enhancing operational efficiency. - Ensure compliance with company policies and industry regulations in all claim processing activities. - Provide feedback and insights to management to support strategic decision-making. - Assist in training new team members by sharing knowledge and best practices. - Monitor claim trends and report findings to help improve service delivery. - Engage in continuous learning to stay updated with industry developments and company offerings. - Support the team in achieving performance targets and maintaining high service standards. - Contribute to a positive work environment by fostering teamwork and collaboration. Qualifications - Demonstrate proficiency in MS Office and MS Excel to handle data and documentation effectively. - Exhibit strong communication skills in English both written and spoken to interact with clients and team members. - Possess experience in a contact center environment enhancing customer service and operational skills. - Show a keen attention to detail and accuracy in processing claims and maintaining records. - Display the ability to work independently and as part of a team in a fast-paced environment. - Have a good understanding of contact center operations and customer service principles.

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    4 days ago

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