3 Days Left Associate Field Service Engineer

At Alcon we are driven by the meaningful work we do to help people see brilliantly We innovate boldly champion progress and act with speed as the global leader in eye care Here youll be recognized for your commitment and contributions and see your career like never before Together we go above and beyond to make an impact in the lives of our patients and customers We foster an expansive culture and are looking for diverse talented people to join Alcon As a Field Service Engineer supporting the Field Service Engineer Family one will be trusted to work on providing technical support and advice to customers including commissioning installing testing and life cycle support of products equipment Primary Responsibilities Collaborating with customers to provide technical and administrative support activities including repair preventative maintenance and upgrades on Alcon Surgical and Alcon Digital Smart Suite equipment within a geographical region Provide the highest level of service customer experience and achieve financial objectives Provide timely technical services on Alcon Surgical and Digital equipment as required including phone support remote and onsite corrective maintenance preventive maintenance installation and other service-related duties Leads the planning and installation activities of Alcon connected product by coordinating with customer IT and commercial team to assure successful installation Provides timely and accurate documentation on services performed Strategically promote educate and market Alcon services to customers Communicate equipment problems quality issues and customer concerns to the appropriate in-house personal within the established guidelines Expense management and perform duties within budgetary guidelines Accurately handles company assets Company vehicle test equipment computer etc Key Requirements Minimum Qualifications Associate degree in Electrical Electronics Networking IT or equivalent years of directly related experience preferably within the Medical Devices industry Proficiency in networking and EHR Electronic Health Record EMR Electronic Medical Record Systems and DICOM Communication configuration Solid understanding of cloud technology Proven leadership and effective decision-making capabilities Strong analytical problem solving and negotiation skills Excellent verbal written and communication and customer service skills Experience supporting healthcare customers with customer agreements network security data and privacy concerns Experience working remotely in a customer facing position Experienced with Microsoft Office tools including Excel PowerPoint Visio MS Teams SharePoint MS Project or similar tool Physical Requirements - Ability to lift tool kit to use in STP SOP of the equipments 2 Years of Relevant ExperienceHow to Thrive at Alcon Work collaboratively with local and international teams to share standard methodologies and findings as work evolves Balance experiencing new environments and working with a 60 travel schedule Travel Requirements 60 overnights in the territory could be more for training for the first few months ATTENTION Current Alcon Employee Contingent WorkerIf you are currently an active employee contingent worker at Alcon please click the appropriate link below to apply on the Internal Career site Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment We do not discriminate in recruitment hiring training promotion or other employment practices for reasons of race color religion gender national origin age sexual orientation gender identity marital status disability or any other reason