Urgent Product Manager, Online Merchants, Amazon Pay

As a Product Manager-Technical for Amazon Pay Online Merchants, you will help shape the future of digital payments in India by building innovative payment experiences that serve 120MM+ customers across leading online platforms.

You'll drive Amazon Pay's mission to become the most preferred payment partner for affluent customers, focusing on creating seamless, trusted, and rewarding payment experiences. Your role involves reimagining how customers pay online - from building best-in-class checkout experiences through Smart Wallet initiatives to enabling innovative affordability solutions that drive merchant growth. Working with a team managing significant payment volumes, you'll own specific merchant verticals (like food, grocery, or travel) where you'll drive key metrics including cart share, payment success rates, and merchant adoption of Amazon Pay Balance, Pay Later, and UPI solutions.

Key responsibilities include conceptualizing and launching new payment features, optimizing integration experiences (reducing TAT from 12 to 3 days), implementing fraud prevention through enhanced device binding, and driving merchant engagement through data-driven insights. You'll collaborate with engineering teams to build robust payment solutions, work with risk teams to ensure secure transactions, and partner with business teams to create new revenue streams through innovative offerings like reward coupons and embedded payments. Success requires passion for customer experience, strong product intuition, analytical mindset, and ability to execute in a fast-paced environment while navigating complex stakeholder requirements. This role offers unique opportunity to influence the future of digital payments while working with India's leading online merchants and cutting-edge payment technologies.

About the team
The Amazon Pay Online Merchants team is at the forefront of revolutionizing digital payments in India, with a clear mission to build a self-sustained, convenient, trusted, and rewarding payment experience for affluent customers across demand-relevant online merchants.

The team operates across two key channels: Direct integration with Top 100 strategic merchants and Aggregator partnerships serving 100K+ active merchants. We have a unique advantage in serving online merchants who have high affluent customer penetration, enabling ubiquitous acceptance of Amazon Pay products while furthering the overall flywheel.

Our opportunity landscape spans across a massive INR 48 trillion P2M payments industry (growing at 15% CAGR), where we're evolving from being just a payment instrument (1-15% of merchant volume) to becoming a comprehensive payment solution provider. While our current focus has been on high-frequency, low-ticket size use cases through Amazon Pay Balance, we're expanding into new segments like Travel (9-10% TPV share), torso e-commerce (7-8%), and building capabilities for Wealth & Investment (40%+ TPV share) through Amazon Pay Later and other innovations.

The team is structured to deliver on four strategic priorities:
1. Building differentiated payment experiences through Smart Wallet initiatives
2. Scaling merchant acceptance with best-in-industry integration experiences
3. Creating full-stack checkout solutions for both internal and external merchants
4. Developing sustainable revenue streams through innovative offerings

We work in a dynamic ecosystem that's seeing significant changes - from regulatory shifts and new entrants to evolving merchant needs and customer preferences. Our team collaborates across multiple organizations including Tech, Risk, UX, Business Development, and Operations to deliver solutions that delight customers while driving business growth.

This is a high-visibility team within Amazon Pay, directly impacting key business metrics while shaping the future of digital payments in India. We're looking for passionate individuals who can bring fresh perspectives, strong execution capabilities, and customer obsession to help us achieve our mission.- 5+ years of customer-facing product development and product management, including defining, launching, and optimizing product and services experience- Knowledge of agile product development and life-cycle management process
- Experience leading cross-functional teams to deliver products and online services on tight deadlines

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