▷ [3 Days Left] Senior Voice Analyst

1 week ago

Chennai, India BNP Paribas Full time

Position Purpose

The main objective of this position would be to maintain, implement and administer secure, robust, stable, redundant, Voice and Video infrastructure. Propose latest technologies and innovation in Voice and VC domain. Help and support BAU team for any critical incident or task, interact with architecture team for designing IT Infrastructure.

Responsibilities

Direct Responsibilities

- IP Telephony L1 & L2 tasks to be carried out (CUCM, Unity, UCCX, Voice Gateways)

- expérience Oracle SBC, Kurmi, Clobba (Codesoft)

- Voice incident troubleshooting and escalation to L3

- Manage AV tickets, troubleshoot, fix and replace Video Conferencing units, projectors and a wide array of AV equipment.

- Operation of Crestraon CP4 & other devices, Kramer, QSC Amplifier, Shure mics

- BAU support operations in Voice Domain

- Supporting AV / VC Setup & coordinating with Vendor for necessary support & resolution

- Supporting other 3rd Party applications, like Digital Signage, Imagicle, Wallboard in Voice Domain

- Coordinates for root cause analysis for the technical issues in the environments and establish recovery and prevention processes

- Obsolesce Management & follow necessary Process to ensure strengthening of Infrastructure

- Vulnerability Management and finding remediation

- Coordinates with onshore teams; interface with vendors and partners for issue resolution.

- Assists the Team Leads/Delivery Manager in maintaining SLA adherence.

- Proposes solution alternatives, provide impact analysis for any technical changes.

- Translates high level objectives into low level work modules and tasks.

- Performs requirements gathering and design

- ITIL and Change Management experience

- Supporting 3rd party applications - Digital Signage, Wallboard, Imagicle

Contributing Responsibilities

- SOP creation, OPC, other business supporting documentation.

- Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark

Technical & Behavioral Competencies

- Minimum of 5 years' & above experience covering Cisco Voice technologies, AV devices, and/or Oracle SBC

- Working experience on Cisco IP Telephony, Call manager, Unity, Voice gateways, PRI connectivity, Cisco VC

And / Or

- Working experience on Oracle SBC's

- Strong knowledge of SIP

- Good knowledge Video endpoints (Cisco kit, Room Bar, etc)

- Knowledge of IPC Unigy, Verba and Nice NTR recording

- Technical knowledge of Network and Telecom infrastructure.

- Knowledge on Traffic analysis tools: Solarwinds, Netflow, and Wireshark.

- ITIL and Change Management experience.

  • 3 Days Left Senior Business Analyst

    3 weeks ago

    Chennai, Tamil Nadu, India ZakApps Full time

    We, at ZakApps, are looking for a skilled Business Analyst with 5-8 years of experience to join our dynamic and vibrant team. The ideal candidate should necessarily have a strong background in retail and eCommerce projects and can start within 15 days.Position is to necessarily work from our office in Ashok Nagar, Chennai. If you are looking for WFH or...

  • Tamil Voice Process

    2 weeks ago

    Chennai, India Tamil Voice Process Full time

    Health insurance **TAMIL VOICE PROCESS** - Voice Process - Domestic 3. Working Hours - Monday to Saturday ( Sunday - Holiday ) 4. Job Timing - 10.00 AM to 5.00 PM 5. Qualification - 10/12/Any Degree ( Backlogs Allowed ) 6. Language - Any ( Tamil / English / Telugu & Hindi ) 7. Salary Package - Fixed + Variable Pay 8. Process - Banking Backend...

  • 3 Days Left) Analyst

    2 weeks ago

    Chennai, Tamil Nadu, India Flex Full time

    Job DescriptionFlex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't...

  • 3 Days Left Data Analyst

    3 weeks ago

    Chennai, Tamil Nadu, India Teamware Solutions Full time

    Job Title: Senior Analyst – Data Engineering & Analytics • Must have skills: SQL Server/Oracle/Postgres DB, ETL, Reporting & Analytics tools • Experience : 4–5 Years • Location: Chennai, Tamil Nadu, India • Work type : Hybrid (4 days on-site per week) • Employment Type: Full-time, Permanent Job description The candidate for the SQL...

  • Business Analyst

    1 day ago

    Chennai, India Everrenew Full time

    - Job Title: Business Analyst - Job Location: HO, Chennai - Job Division: Business Excellence - Reports to: Chief Transformational Officer Description: - To lead the strategic planning exercise with 3-5 year plans and business objectives - To support and ensure regular MIS from Finance, Procurement, HR, QEHS, Legal, etc - To lead the review cadence and...

  • 3 Days Left: Senior Business Analyst

    5 days ago

    Chennai, India Amura Health Full time

    Role Overview : We are seeking a Senior Business Analyst to join our TechOps & Service Excellence team, driving clarity between business needs and technical delivery. This role is hands-on and pivotal in translating complex business problems into structured documentation, ensuring seamless collaboration between stakeholders, Program Managers, and...

  • Voice Process for Freshers

    5 days ago

    Chennai, India Tamil Voice Process Full time

    Opening for VOICE PROCESS (Outbound /Inbound) JOB LOCATION: Chennai REGIONAL LANGUAGES: TAMIL WALK-IN TIME: 9.30:AM LOCATION: habibullah road, T.nagar, chennai-600 034. **Job Description**: *Excellent Bonus and incentives based on performance EXPERIENCE: 0- 3+ years DAY SHIFT: 9:00 AM - 5.00 PM Holidays: 4 Sunday fixed holiday WhatsApp : 8015750819...

  • 3 Days Left: Business Analyst Reconciliation

    3 weeks ago

    Chennai, Tamil Nadu, India Skanda IT Consulting Private Limited Full time

    Job Description- Exp as Senior Data Reconciliation Analyst with deep expertise in the Duco platfor.- Strong background in data reconciliation Duco configuration and reporting and a solid understanding of Finance IT and Regulatory IT Reg IT within the capital markets domain.- Lead and manage end-to-end data reconciliation processes using Duco Configure and...

  • ▷ 3 Days Left! Business Analyst

    1 day ago

    Chennai, India Gainwell Technologies LLC Full time

    Job Description Summary As an Business Analyst at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of...

  • ▷ (3 Days Left) Associate

    3 days ago

    Chennai, India HCLTech Full time

    HCLTech Walk-In Drive Any Voice Experience can apply from 0.6 Months to 5 Yrs Exp - 16th Sep || Ambattur , Chennai Interview Date: 16th Sep 2025 Interview Time: 10:00 AM 2:00 PM Interview Venue: HCLTech, AMB 6, South Phase, Ambattur Industrial Estate, 8, Madras Thiruvallur High Rd, Ambattur, Chennai, Tamil Nadu 600058 HR SPOC: Sobiya Experience...