Production Operations Specialist Ii

About UsAt Bank of America we are guided by a common purpose to help make financial lives better through the power of every connection Responsible Growth is how we run our company and how we deliver for our clients teammates communities and shareholders every day One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world Were devoted to being a diverse and inclusive workplace for everyone We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical emotional and financial well-being Bank of America believes both in the importance of working together and offering flexibility to our employees We use a multi-faceted approach for flexibility depending on the various roles in our organization Working at Bank of America will give you a great career with opportunities to learn grow and make an impact along with the power to make a difference Join us Global Business ServicesGlobal Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed globally integrated delivery model and globally resilient operations Global Business Services is recognized for flawless execution sound risk management operational resiliency operational excellence and innovation In India we are present in five locations and operate as BA Continuum India Private Limited BACI a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services Process Overview GIS PS Global Information Security Production Services Identity and Access management IAM operations team is accountable for the successful delivery of all operational services globally for the IAM infrastructure of the bank This team supports a wide range of IAM infrastructure such as Ping Access Consolidate Directory Services Network CDSN Federated Identity aka SAML OAuth PKI infrastructure and tools Extended Authentication Services Strong Authentication and Splunk This includes incident management Change Support problem engagement during triage service restoral identification of root cause and facilitation and co-ordination of identification of root cause and permanent fix resolution - in accordance with agreed upon practices GIS PS Global Information Security Production Services Identity and Access management IAM operations team is accountable for the successful delivery of all operational services globally for the IAM applications and infrastructure of the bank This team supports a wide range of IAM infrastructure such as Single Sign On Consolidate Directory Services Network CDSN Federated Identity aka SAML PKI infrastructure and tools Extended Authentication Services Strong Authentication and Splunk This includes Incident Change Service request and Problem engagement during triage service restoral identification of root cause and facilitation and co-ordination of identification of root cause and permanent fix resolution - in accordance with agreed upon practices Responsibilities Lead Bridge Lines Troubleshoot and addressing high severity issues affecting the infrastructure w r t IAM Technologies Perform production changes related to IAM technologies Create documents test Scripts to execute the changes in support of another network Co-ordinate with the business to resolve process bottlenecks at different levels Perform traffic route activities to support changes to mitigate impact to the clients Ensure quick resolution of any issues Be a key contributor to business initiatives that require subject matter expertise Troubleshooting fixing regular client-based issues within bank and involving 3-Party Vendor applications Requirements Education B E B Tech M E M Tech B Sc M Sc BCA MCA prefer IT CS specialization Certifications Any Information Security related certifications CISSP CC Security etc Experience Range 8 years Foundational Skills 8 years of Production support experience on Ping Access Ping Federate Ping Directory PKI Splunk excellent knowledge of Identity and Access Management IAM domain Excellent knowledge on Linux Networking TCP IP Information security Well versed with ITIL framework Excellent Communication Skills and Bridge Line management skills Demonstrate a strong work ethic and takes pride in accomplishment Demonstrates a continuous desire to learn and improve Must be willing to work in shift hours Must be willing to work on weekends Saturday Sunday Weekly off will be compensated on any two days from Monday - Friday Desired Skills Exhibits strong drive for results and success Persists in the face of significant difficulties does not give up easily Work Timings Rotational Shift 06 30 a m to 03 30 p m 09 30 a m to 06 30 p m Working on Weekends mandatory Job Location Hyderabad Chennai Gurugram