Workday Talent Analyst

Workday Talent Analyst Assurant-GCC India The Workday Talent Analyst is accountable for managing maintaining and continuously improving the technology infrastructure workflows and quality of the data that support our enterprise learning performance and talent management teams across the organization Process data and systems governance translating business and programmatic needs into system requirements user experience and user support are key aspects of this role This position will be in Bangalore Hyderabad Chennai at our India location What will be my duties and responsibilities in this job Learning Management System LMS Administration Support Categorize and manage daily inquiries tickets received by the Talent Tech team Resolve employee queries and communicate outcomes within SLA s Troubleshoot course completion issues and resolve course playback errors Manage user access password resets and account terminations Manage requests for enrolment removal of courses Course Learning Campaign Management Build and maintain courses instructor led offerings and virtual learning curriculums across our technology platforms Upload and test new content in the LMS across supported devices Review approve courses and or deployments from LMS Restricted Admins Create and deploy learning campaigns for various business areas including but not limited to Risk Compliance Talent Operations Manage learning content for new hire employees Conduct periodic reviews to audit and clean up the content library Reporting Audits Fulfil ad-hoc report requests for stakeholders and auditors Identify opportunities to improve existing or create new reports to meet the needs of our stakeholders Stakeholder Management Consultation Provide consultation for Learning Technology business requests Collaborate with M A teams to integrate training for new acquisitions Train and support Learning Restricted Admins LRAs and Facilitators Participate in weekly deployment planning and team meetings Attend and contribute to regular meetings with Compliance Vendors Process Improvement Documentation Review and update process documents job aids and reference guides Test LMS release updates and communicate changes to users Identify opportunities for continuous improvement to Learning Technology processes including use of AI automation Talent Management Systems and Support Support the operational execution of Performance Review and Goal Setting cycles including system configuration template management reporting and coordination with HR stakeholders to ensure timely and accurate delivery Manage the configuration and execution of Talent Calibration and Succession Planning processes in Workday including event setup security assignments data updates and stakeholder support What are the requirements needed for this position Overall Work Experience 2 Years Talent Management System 2 years experience within a Talent Management function supporting performance management and talent processes in Workday including configuration LMS Administrator Experience 2 years working in a HR function supporting learning with working knowledge and experience of Workday s Learning Management System Tech and Process Savvy Learns new systems quickly thinks through implications and can create user-friendly workflows and procedures Communicates Effectively Expresses thoughts and ideas in a clear and concise manner and provides information to others in a way that considers the needs of the situation and audience Problem Solving Able to analyze and solve problems develop recommendations and address issues opportunities as they emerge Measurement Conducts and analyzes performance metrics to ensure program and solutions meet performance goals and standards goals Metrics-Minded Strong Collaborator Seeks the opinions of others and engages colleagues managers and employees to understand needs challenges and inform processes workflows deliverables etc Able to collaborate with employees across the globe and navigate cultural differences effectively Customer focus Genuine interest and ability to service internal clients and help address the root causes ensure interactions and deliverables yield a high level of satisfaction from users Relationship-Building Builds strong relationships with internal stakeholders across the organization and leverages these relationships to learn and get things done