▷ (10/10/2025) Business Intelligence Analyst

Job Description We're in an unbelievably exciting area of tech and are fundamentally reshaping the data storage industry. Here, you lead with innovative thinking, grow along with us, and join the smartest team in the industry. This type of workwork that changes the worldis what the tech industry was founded on. So, if you're ready to seize the endless opportunities and leave your mark, come join us. THE ROLE As a Business Intelligence Analyst, you will be the vital link between complex data and strategic decision-making within our Customer Experience organization. Your mission is to translate business needs into powerful, automated analytics and visualizations. Collaborating closely with business stakeholders and technical teams, you will build and scale BI solutions that provide clear, actionable insights, directly shaping the future of our customer support initiatives and driving operational excellence. What You'll Do - Partner with Business Stakeholders and Functional Teams Work across teams to understand metrics and document clear business requirements for BI analyses, reports, and dashboards. Ensure solutions address stakeholder needs while maintaining strong alignment with organisational priorities. - Design Interactive Data Visualizations Build interactive, visually impactful dashboards and analytics using Tableau. Efficiently source, structure, and process large datasets utilizing Snowflakes. Design dashboards and reports that clearly communicate key insights, enabling stakeholders to make data-driven decisions. - Support BI Process Automation Contribute to the automation and scaling of BI workflows using Python, SQL and related scripting technologies. Focus on increasing efficiency, reducing manual effort, and ensuring accuracy/repeatability in data analytics processes. - Promote Best Practices in Analytics Advocate for and implement documented guidelines and standard procedures for BI automation and dashboard development. Share methods and recommendations that support scalable, robust analytics solutions. - Contribute to CX BI Principles Participate in development and refinement of Customer Experience (CX) BI frameworks, bringing actionable data insights to initiative design and ongoing improvements. - Cross-functional Collaboration Work closely with IT, engineering, and business teams through regular planning meetings to ensure BI solutions are integrated with broader organizational goals, are scalable, and aligned with enterprise objectives. - Leverage AI/ML Analytics in BI Initiatives Where Relevant. Apply foundational AI/ML techniques or leverage AI-powered features within BI tools to enhance data analysis, uncover trends, or automate insight generation as business needs dictate. Contribute to pilot and exploratory analytics projects, ensuring the value of AI/ML is realized in practical BI solutions, even though advanced AI development is not the primary focus of the role. What You Bring - At least 3 years of data analytics or BI experience, demonstrating the ability to work with large datasets, automation tools, and BI reporting platforms. - Proficiency in developing interactive dashboards and visuals in Tableau (Must Have) and managing/integrating data using Snowflakes. (Must Have) - Expertise in SQL and Python for automating, scaling, and optimizing BI workflows. (Must Have) - Bachelor's degree in statistics, computer science, math, or a related quantitative field, or equivalent practical work experience. - Good Working Knowledge of Ms Office / Google Sheets / Google Slides - Demonstrated ability to communicate data insights effectively to both technical and non-technical audiences, and to collaborate on cross-functional teams to deliver analytics solutions. - Proven track record of managing multiple analytics projects simultaneously, delivering work on time, and maintaining data quality and accuracy - Tableau Desktop Certified Associate Certification is a Plus. - Experience with Service Now, Salesforce reporting Modules is a plus. - Experience working as a Business Intelligence Analyst in a technical support environment is a plus. - Familiarity with AI and machine learning concepts or tools is a plus, especially where these support business intelligence or analytics initiatives. Experience or interest in exploring AI-powered features within BI workflows to improve analysis, identify trends, or support business insights as needed is welcomed. What You Can Expect From Us - Pure Innovation: We celebrate those who think critically, like a challenge and aspire to be trailblazers. - Pure Growth: We give you the space and support to grow along with us and to contribute to something meaningful. We have been Named Fortune's Best Large Workplaces in the Bay Area, Fortune's Best Workplaces for Millennials and certified as a Great Place to Work - Pure Team: We build each other up and set aside ego for the greater good. And because we understand the value of bringing your full and best self to work, we offer a variety of perks to manage a healthy balance, including flexible time off, wellness resources and company-sponsored team events. Check out purebenefits.com for more information. Accommodations And Accessibility Candidates with disabilities may request accommodations for all aspects of our hiring process. For more on this, contact us at [Confidential Information] if you're invited to an interview. Our Commitment To a Strong And Inclusive Team We're forging a future where everyone finds their rightful place and where every voice matters. Where uniqueness isn't just accepted but embraced. That's why we are committed to fostering the growth and development of every person, cultivating a sense of community through our Employee Resource Groups and advocating for inclusive leadership. Pure is proud to be an equal opportunity and affirmative action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire. JOIN US AND BRING YOUR BEST. BRING YOUR BOLD. BRING YOUR FLASH.