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About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG is one of the world s leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the world s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFG s shares trade on the Tokyo Nagoya and New York stock exchanges For more informat About Us MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc MUFG is one of the worlds leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFGs shares trade on the Tokyo Nagoya and New York stock exchanges MUFG Global Service Private Limited Established in 2020 MUFG Global Service Private Limited MGS is 100 subsidiary of MUFG having offices in Bengaluru and Mumbai MGS India has been set up as a Global Capability Centre Centre of Excellence to provide support services across various functions such as IT KYC AML Credit Operations etc to MUFG Bank offices globally MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas EMEA and Asia Pacific Candidate Profile Main Responsibilities Strategic Demonstrate and achieve high level of accuracy and proficiency in handling customer transactions and co-ordinate with Branches to ensure timely processing of Trade and Remittance transactions Maintain and publish the pending status of transactions to branches and CSD Gain knowledge on the regulatory global and internal guidelines Support TL DH to ensure implementation of Policies and IUP in all India Branches and ODI Prepare and circulate regulatory returns like R-Return and other internal and HO related reports Execute any additional activities assigned by DH as per requirements Support launching of New Product arrangement by conducting UAT Financial Share initiatives towards cost reduction automation and digitization and support seniors in execution of the same Customer Deliver a high quality of service to enhance the function s reputation and meet customer s expectations Work in partnership with Branches towards execution of Trade and remittance transactions in timely manner Work with CSD and branches towards timely resolution of transaction discrepancies and customer queries Update status of pending documents and send suitable correspondence and do follow up with Branches People Support team and DH for creating appropriate backup system Take initiatives to guide and train new joiners and junior staff Other Control Support the Department Head in ensuring a high level of customer service is adopted by all members of the team and escalate any unresolved items immediately Ensure that all transactions under own area of responsibility are processed confirmed and settled in a timely and accurate basis in accordance to set procedures Proactively involve in alert resolution Maintain good working knowledge of industry trends products relevant laws and regulations Adhere to Bank policies as well as guidelines Ensure guidelines related to sanctions screening ATFF checks etc are strictly adhered to and QA results at desired levels Provide support to the team by assisting in day to day working of the Department Assist customers in resolving queries pertaining to their account Timely submission of Statutory and MIS reports Escalate any unresolved complex enquiries to more experienced members of the team Skills Knowledge e g Capability Traits required for the role Strong PC skills MS Office Sound knowledge ofTrade Finance products Good interpersonal skills to deal courteously and effectively with others Good understanding of basic banking products Understanding of local relevant regulations Education Professional Qualifications Graduate and or Post Graduate CDCS Certification would be preferred Hands on experience with T360 Platform is added advantage Length Type of Experience Minimum of 7 years of relevant experience