Manager - Client Success - Growth & Performance - Wellness & Fitness (4-7 Yrs) Anywhere In India/multiple Locations/remote (online/digital Marketing)
7 days ago
Client Success Manager - Growth PerformanceAbout the Role We re seeking a Client Success Manager who can take full ownership of client outcomes across digital channels You won t be running ads or writing SEO content - instead you ll work cross-functionally with internal channel teams Paid Media SEO CRO Email etc to ensure performance is aligned with client goals You ll serve as the main point of contact for clients translating business needs into actionable plans and holding internal teams accountable for execution and results If you re strategic client-focused and performance-driven this role is for you Key Responsibilities1 Client Ownership Relationship Management- Be the single point of accountability for client growth and satisfaction - Lead onboarding planning and ongoing communication with clients - Set expectations present results and align strategies with client goals - Develop a deep understanding of each client s business objectives and success metrics 2 Drive Channel Team Execution Paid Media Ensure media teams Google Ads Meta etc are aligned with client KPIs and driving ROAS CAC efficiency SEO Push SEO teams to deliver against content and technical roadmaps track organic growth and keyword rankings Retention Marketing Oversee lifecycle teams working on email SMS ensure journeys are delivering on LTV and engagement goals CRO Coordinate with UX design teams to implement and iterate on testing plans and funnel optimization 3 Performance Tracking ReportingOwn performance tracking across all growth levers CAC LTV ROAS churn conversion rate and engagement - Run monthly or quarterly business reviews QBRs with data-backed insights and clear action plans - Translate client goals into internal OKRs and push teams to deliver measurable outcomes 4 Internal Collaboration Project Management- Coordinate between internal teams Paid Media SEO Content CRO Email CRM and Product - Set and maintain timelines deliverables and accountability for each team - Raise blockers early and push for solutions to meet deadlines and targets Skills QualificationsMust-Have - 3-6 years in a client success account management or digital strategy role - Strong understanding of key digital growth channels Ads SEO Email CRO even if not hands-on - Excellent communication and relationship-building skills - both with clients and internal teams - Performance-oriented mindset familiar with growth metrics like CAC ROAS LTV and churn - Experience running QBRs client check-ins and performance presentations Preferred - Worked in a digital agency growth consultancy or performance marketing environment - Background in D2C health wellness e-commerce or tech-enabled services - Comfortable using reporting tools like Looker Studio Google Analytics or custom dashboards Mindset ApproachStrategic yet pragmatic - understands the big picture and the path to get there Confident leading cross-functional teams and keeping multiple stakeholders aligned Resourceful proactive and not afraid to push for outcomes Obsessed with delivering value to clients and driving measurable growth ref updazz com
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India Lion Group Full timeAbout Us Lion Group is a London-based venture studio that partners with and builds high-growth businesses across a range of sectors We work at the intersection of innovation entrepreneurship and scalability providing strategic leadership and operational expertise to help ventures succeed As we continue to expand our portfolio we are seeking a highly...
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Content Manager
5 days ago
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