Sr Executive

Position Title Sr Executive - Customer Service Representative Function Group Finance Location Mumbai Shift Timing 11 00AM - 08 00PM Role Reports to Associate Assistant Manager Remote Hybrid in-Office Hybrid ABOUT GENERAL MILLS We make food the world loves 100 brands In 100 countries Across six continents With iconic brands like Cheerios Pillsbury Betty Crocker Nature Valley and Haagen-Dazs we ve been serving up food the world loves for 155 years and counting Each of our brands has a unique story to tell How we make our food is as important as the food we make Our values are baked into our legacy and continue to accelerate us into the future as an innovative force for good General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good For more details check out General Mills India Center GIC is our global capability center in Mumbai that works as an extension of our global organization delivering business value service excellence and growth while standing for good for our planet and people With our team of 1800 professionals we deliver superior value across the areas of Supply chain SC Digital Technology D T Innovation Technology Quality ITQ Consumer and Market Intelligence CMI Sales Strategy Intelligence SSI Global Shared Services GSS Finance Shared Services FSS and Human Resources Shared Services HRSS For more details check out We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow JOB OVERVIEW Function Overview The Finance organization partners across General Mills to provide financial expertise to guide and govern the company We bring a distinctive skill set to help the company sustainably drive strong returns on investment whether that s brand investments capital investments or resource investments We hold ourselves accountable for the areas where we are uniquely positioned to drive results - what we call our Strategic Priorities - but we never lose sight of the fact that we only truly win when the company wins The Finance function operates as a global team through the partnership of a series of enterprise-focused and business-embedded groups For more details about the Function please visit this Purpose of the role The position of Customer Service Representative reports to Associate Assistant Manager Primary function of this role will be to work closely with the Demand Planning team for order follow up receive and process it accurately and deliver it while ensuring customer s satisfaction Key objectives will be achieving improving targeted customer service levels and managing closely their inventory levels Ensure that outlook is always updated with confirmed and corrective orders KEY ACCOUNTABILITIES Operational Management 85 of the time Follow up and remind distributors for Order receipts SAP entry on timely manner respecting Drop to plant and month closing calendar-Sharing PFIs with customers Update outlook with Actual orders along with all related templates Maintain strong working relationship communications with supply centers to confirm production shipping schedules monitor open POs for on time deliveries Maintain order tracking information order sheet and share visibility with customers Secure in transit confirmation and end of month reported stock as an input for demand planner to run accurate DRP Communicate order change to Demand planner to ensure accurate outlook reporting Coordinate on bookings with approved lines forwarders-where applicable Communicating Updated Logistics Cost to the Financial Controls Analyst Ensure timely receipt by distributors of correct and valid documents Handles Letter of credit process where needs be Ensure timely and correct invoicing to close monthly sales target Ensure accruals are built accurately in the system under transportation module Solve ad-hoc enquiries related to shipment and supply -Escalate immediately to Customer Service Team Leader Reduce risk of write offs and look for depletion of Stock in Hand Ensure customers and plants are aligned with SLA handle clarification proactively-report any ambiguity to Customer Service Team Leader Filing as per audit requirements Attach SWBL Copy Express BL release container loading report copy along with Invoice copies and other related shipment documents Direct claims through the correct channels quality or logistics and provide needed information for Jr Customer Service Representative to investigate further Handles projects testing as required and assist in mock recall and traceability exercises required by QRO Ensure high service level toward internal customers to collaborate on high KPIs history Optimize logistics cost by ensuring orders are fully containerized with the right mix by making sure actual cost invoiced is billed as accrued zero risk of demurrage -any deviation or unforeseen cost impact to be escalated Adhere to company procedures and deadlines Extended support required during weekend Month end as per business requirements Knowledge management continuous improvement Develop and maintain customer profiles and document customer-specific behavior that requires non-standard handling Drive Continuous improvement within process and deliver HMM by gaining customer and process expertise MINIMUM QUALIFICATIONS Education Full time graduation from an accredited university Minimum Degree Requirements Bachelors PREFERRED QUALIFICATIONS Preferred Degree Requirements Bachelors EXPERIENCE Minimum years of related experience required 3 Years Preferred years of related experience 4-5 years SPECIFIC JOB EXPERIENCE OR SKILLS NEEDED Knowledge of SAP is highly desired Knowledge of export shipments and export markets Order management experience Can prioritize and complete multiple tasks on tight deadlines Knowledge of supply chain concepts and application Self-starter with ability to work independently under pressure and reacts quickly to changing priorities Detail oriented Interpersonal skills oral and written A team player Analytical skills Flexible approach to working hours Ability to question recommend influence lead process changes to enhance efficiency effectiveness for the team and stakeholders Strong knowledge with advanced MS Office computer skills preferred i e Word Excel Access Outlook Speaks reads and writes English fluently COMPETENCIES BEHAVIORS REQUIRED FOR JOB Courage to question without hesitation recommend and influence Lead process efficiencies through expertise and knowledge benefitting the team or the process Yearn to gain process expertise and be an SME for the process Ability to manage guide and re-solve queries for others Commitment to Service Excellence and delivering Outstanding Results Ability to identify gaps trends exceptions and synergies in the process drive process improvements with HMM ADDITIONAL INFORMATION For US export shift timings from 4 30pm to 1 30 am Business workday Monday to Friday For MEA CEE NEDM Shift timings from 11 am to 8 00pm Business workday Monday to Friday For SEA Shift timings from 6 30am to 3 30pm Business workday Monday to Friday Extended support required during weekend Month end as per business requirements COMPANY OVERVIEW We exist to make food the world loves But we do more than that Our company is a place that prioritizes being a force for good a place to expand learning explore new perspectives and reimagine new possibilities every day We look for people who want to bring their best bold thinkers with big hearts who challenge one other and grow together Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what s next