Executive - Customer Service (1-3 Yrs) Thane/maharashtra (after-sales/customer Service)
2 weeks ago
Location Thane MH Candidate should belongs to Thane Region only A leader in innovative energy-efficient smart air conditioning systems delivering sustainable solutions that enhance user comfort and contribute positively to the environment Our collaborative and creative team is committed to pushing the boundaries of technology and excellence Key Responsibilities 1 Handle Customer Inquiries Respond to customer calls emails and chats in a timely and professional manner 2 Resolve Customer Issues Troubleshoot and resolve customer complaints concerns and issues promptly and efficiently 3 Provide Product Service Information Educate customers on product features benefits and usage 4 Process Customer Requests Handle customer requests such as order cancellations returns and exchanges 5 Maintain Customer Records Update customer information and interaction history in our CRM system 6 Collaborate with Internal Teams Work with sales marketing and operations teams to resolve customer issues and improve overall customer experience 7 Meet Performance Targets Achieve customer satisfaction first-call resolution and other performance targets Requirements 1 Education High school diploma or equivalent required degree in a related field e g customer service communications preferred 2 Experience 1-2 years of customer service experience preferably in a call center or customer facing environment 3 Skills 1 Excellent communication listening and problem-solving skills 2 Strong customer service and conflict resolution skills 3 Ability to work in a fast-paced dynamic environment 4 Proficiency in CRM software and Microsoft Office applications 5 Fluency in English written and verbal additional language skills a plus Working Hours 1 Shifts Rotating shifts including evenings weekends and holidays 2 Work Environment Call centre or office environment What We Offer 1 Competitive Salary Based on experience and performance 2 Benefits Health insurance paid time off and opportunities for career growth and development 3 Training Comprehensive training program to ensure your success in the role If you re passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role please submit your application including your resume and cove ref updazz com
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Customer Service Representative
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Thāne, Maharashtra, India CYITECHSEARCH INTERACTIVE SOLUTIONS PRIVATE LIMITED Full timeHello My name is Divanshu and I work as a Recruiter with Cyitechsearch One of our clients is currently looking for a Customer Support Executive and the location is Thane Mumbai If interested please give me a call also share your resume on 8175921828 Whatsapp We are currently having openings for Various Process CSE With fixed salary ...
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