FX Operations Customer Support Team member

Job Description

FX Operations Customer Support team member

LSEG in Mumbai is looking for energetic and dynamic technical support professionals to join our global team. The candidates primary role is to provide technical support to our clients for FXAll.

The ideal candidate understands technology and its application in the financial services industry. They can confidently communicate with clients and internal stakeholders, are excellent problem-solvers who treat each case with utmost urgency. They possess a collaborative outlook to achieve resolution. They can quickly learn new technology, industry trends and updates.

Role Responsibilities

- Handle technology (basic network configuration, APIs, FIX protocol, UNIX/Linux, TCP/IP HTTP(s) networks) and trade related cases with urgency, focusing on delivering excellent customer experience.
- Accurately diagnose issues and engage with internal resolver groups, as necessary. Build internal relationships & network with key teams.
- Handle complex how-to and workflow cases.
- Consistently put compliance guidelines to practice.
- Expertly communicate with senior-level clients.
- Ensure level of knowledge remains relevant to product and industry.
- Help towards continuous improvement of internal processes to constantly improve the customer experience

Qualifications

- Experience in Technical or Customer Support from a Financial Services firm or account.
- Capital Markets experience is an advantage.
- Critical thinking, problem-solving and decision-making skills.
- Capacity to learn complex processes, ability to be cross-trained, and must possess a growth mindset.
- Can adapt to change, demonstrate flexibility and has a can-do attitude.
- Must be a team player.
- Excellent oral and written communication skills.
- Experience with CRM or Salesforce is a plus.
- Qualification from, or membership with professional bodies such as CFA, CISI and CAIA is an advantage.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants&apos and employees&apos religious practices and beliefs, as well as mental health or physical disability needs.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants&apos and employees&apos religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.

---