Genesys Ai Developer

3 weeks ago

Hyderabad Telangana, India ScaleneWorks People Solutions Full time

Must Have Primary Skills Genesys Cloud CX with Genesys Dialog Engine GDE or Genesys DX Bot and NLP development using Genesys AI tools Experience in building Conversational IVR chatbots and voicebots Integration with third-party NLP engines like Google Dialogflow Amazon Lex IBM Watson Strong knowledge of Genesys Architect Flows and call routing Hands-on experience with Bot Flows Intents Slot Filling and Training datasets 2 Good to Have Secondary Skills Python JavaScript for custom logic in bot integrations REST APIs for system integrations Experience with Google Cloud AWS for deploying AI services Knowledge of Speech-to-Text STT and Text-to-Speech TTS APIs Experience with CRM and backend integrations e g Salesforce ServiceNow 3 Compensation Offered for this Role 10 to 18 Lacs max 20 if cand has more rele exp 4 Years of Experience 5 to 10 years 5 CGI Location Open To Bangalore Hyderabad Chennai Pune 6 Shift Timings UK Shift 7 Joining Timeframe Immediate to 30 days preferred 8 Detailed JD Genesys Developer Design develop and implement Genesys-based call flows and routing strategies Collaborate with business and technical teams to gather and understand requirements Integrate Genesys with backend systems and third-party platforms Troubleshoot and resolve issues in call routing and IVR Participate in code reviews and adhere to best practices Monitor and enhance system performance

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