BMC_Remedy

Job Description

Key Responsibilities:

- BMC REMEDY
- Knowledge on BMC Suite Installation
- Knowledge on BMC ITSM Remedy
- Knowledge on SmartIT MyIT Digital Work Place
- Knowledge on Service Request Management
- Knowledge on Smart reporting
- Knowledge on BMC CMDB
- Asset Management as per agreed SLAs
- Experience in Administration Operations Customizations Integrations Performance tuning Patch implementation Upgrades and development of ITSM remedy
- Follow the ITIL standard best processes
- Knowledge on BMC ADDM True Sight will be added advantage
- SOLUTION DESIGN
- Strong knowledge and Implementation experience in COTS Product mainly in Order orchestration decomposition and designing of BPMN based workflows
- Must have expertise in the Order manager Workflow design and Catalog based orchestration using COTS Product for Fulfilment domain
- Must have experience in Fulfillment orchestration using COTS Product
- Ability to design implement integrate solutions for catalog driver uber orchestration in Sigma OM
- Should have knowledge of service fulfilment and service order management processes
- Hands on experience of Sigma order management product design would be an added advantage
- Fair understanding of SID standards in terms of PSR Entities Product CFSS RFSS UML data modelling experience will be a plus
- Experience in integration with context of Order fulfilment CRM Inventory SCM WFM etc with understanding around integration protocols like SOAP REST XML JMS JSON etc
- Understanding of Mobile Networks 3G 4G 5G would be an added advantage
- Should possess lead qualities and must have experience in leading team of consultants designers to achieve stated project program goals
- Experienced in the areas of BSS OSS architecture design and implementation for Telecom customers which can enable effective capturing of requirements
- Candidate should demonstrate knowledge of Telecom Industry Standards regulations best practices in Telecom area like Frameworks eTOM TAM SID

Technical Requirements:

- BMC Remedy
- BMC ARS
- CMDB
- ADDM
- All BMC Suites

Additional Responsibilities:

- Experience 2 5 Yrs
- Location PAN India DC

Preferred Skills:

Domain->Telecom->OSS/BSS,Technology->Infra_ToolAdministration-ITAM->BMC Remedy ITAM,Technology->Infra_ToolAdministration-ITSM->BMC Remedy ITSM->ITSM

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