Service Engineers

4 weeks ago

Mumbai, Maharashtra, India Ravindra Pratap Gupta (Properitor Of RPG Ventures) Full time
Job Description

Description

We are seeking a Services Engineer to join our team in India. The ideal candidate will be responsible for providing technical support and installation services to our clients, ensuring optimal performance and satisfaction with our products.

Responsibilities

- Provide technical support and troubleshooting for clients services and products.
- Conduct on-site installations and maintenance of equipment as needed.
- Collaborate with the engineering team to improve product functionality and user experience.
- Prepare and maintain documentation for service activities and client interactions.
- Train clients on the use of products and services to ensure satisfaction and proper utilization.

Skills and Qualifications

- 1-2 years of experience in a technical support or services role, preferably in the technology or engineering sector.
- Strong understanding of engineering principles and practices.
- Proficiency in troubleshooting hardware and software issues.
- Excellent communication skills to effectively interact with clients and team members.
- Ability to work independently and as part of a team to meet deadlines and solve problems.
- Familiarity with service management tools and customer relationship management (CRM) software.

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