Urgent Search: SAP FSM Consultant

4 weeks ago

Bengaluru, Karnataka, India Forward Eye Technologies Full time
Job Description

We are seeking an experienced SAP FSM Consultant to join our SAP practice. You will be responsible for implementing and configuring SAP Field Service Management (FSM) solutions, designing end-to-end service processes for field operations, and integrating FSM with backend SAP systems. This role requires a strong understanding of SAP FSM, its integration capabilities, and key customer service processes.

Roles & Responsibilities:

- Implement and configure SAP FSM based on business requirements.
- Integrate SAP FSM with backend SAP systems (S/4HANA, ECC).
- Design end-to-end service processes for field operations, including dispatching, scheduling, mobile access, and reporting.
- Work closely with stakeholders to gather requirements and translate them into functional specifications.
- Provide support during all project phases: blueprinting, realization, testing, go-live, and hypercare.
- Train end-users and support change management.
- Collaborate with technical teams for data integration and custom developments.

Skills Required:

- Strong experience in SAP Field Service Management (FSM).
- Knowledge of SAP Service Cloud and C/4HANA is a plus.
- Experience with SAP FSM mobile app configuration.
- Integration experience with SAP ERP using SAP BTP, PI/PO, or CPI.
- Familiarity with FSM Core, Planning & Dispatching, Smartforms, and Smartflow.
- Strong functional knowledge of field service operations, work order management, resource planning and dispatching, customer service processes, and asset management.
- Experience in Utilities, Manufacturing, or Telecom domain is a plus.
- Knowledge of FSM analytics and reporting is a plus.
- Familiarity with Agile or Scrum methodologies is a plus.

QUALIFICATION:

- Bachelor's Degree in Computer Science, Engineering, or a related field.
- SAP Certification in FSM or C/4HANA is a plus.
- Strong communication and documentation skills.

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