Member Of Technical Staff 4

Hungry Humble Honest with Heart The Opportunity As a Member Technical Staff 4 at Nutanix your role will be to handle escalated customer problems on a day-to-day basis as a Sustaining Engineer You will be a vital part of our mission to maintain Nutanix s high industry standard NPS score by providing excellent engineering assistance alongside our support organization to our valued customers What makes this role particularly interesting and unique is the opportunity to tackle complex customer issues engage in challenging problem solving and the ability to learn about the core product both breadth-wise and in-depth We encourage you to apply and be a part of our talented team About the Team The Dev-Extension team DevEx for short at Nutanix is a 60 person team located primarily in the US and India They play a crucial role in maintaining a high NPS score by solving and root causing challenging customer problems at a code level The entire company admires their successes and they have been often recognized in multiple R D All Hands What sets them apart is their commitment to sustaining engineering and their ability to address customer issues efficiently and holistically Your Role Work as a part of the extended software development team on Software Features Bugs Address Customer Escalations to Engineering Diagnose and debug deep and insidious issues provide quick manual or scripted workarounds and fixes for those issues Develop automation tools to find bottlenecks and do root cause analysis and corrective action Engage with Customers and Support team members when needed to solve production issues Develop a deep understanding of complex distributed systems and design innovative solutions for customer requirements Work on distributed systems platform and infrastructure data protection management framework and virtualization Work closely with Development Test Documentation and Product Management teams to deliver high-quality products in a fast-paced environment Program in Linux environment and employ robust software engineering practices to develop and maintain reliable field-serviceable and maintainable software components What You Will Bring Bachelor s degree in Computer Science Master s preferred or related field required with 8-10 yrs of industry experience Love of programming and rock-solid ability in one or more languages Python preferred Golang or C C ideally for enterprise-quality software Strong understanding of networking concepts and protocols such as TCP IP BGP VPN SDN Overlay Networking Openstack Neutron Firewalls Micro-segmentation etc Experience with network troubleshooting telemetry and traffic generator tools Familiarity with tools such as wireshark tcpdump git ixia ostinato etc Extensive knowledge of UNIX Linux or expertise in Windows Development experience in building systems management software preferably in a distributed systems context Experience working with virtualization technologies like KVM VMware Hyper-V Xen KVM or VMware preferred Familiarity with x86 architecture OS internals concepts of distributed data management and design implementation tradeoffs in building clustered high- performance fault-tolerant distributed systems software Strong written verbal and collaboration skills Team player that works well in fast-paced situations and startup environments Work Arrangement Hybrid This role operates in a hybrid capacity blending the benefits of remote work with the advantages of in-person collaboration For most roles that will mean coming into an office a minimum of 3 days per week however certain roles and or teams may require more frequent in-office presence Additional team-specific guidance and norms will be provided by your manager Nutanix is an equal opportunity employer Nutanix is an Equal Employment Opportunity and in the U S an Affirmative Action employer Qualified applicants are considered for employment opportunities without regard to race color religion sex sexual orientation gender identity or expression national origin age marital status protected veteran status disability status or any other category protected by applicable law We hire and promote individuals solely on the basis of qualifications for the job to be filled We strive to foster an inclusive working environment that enables all our Nutants to be themselves and to do great work in a safe and welcoming environment free of unlawful discrimination intimidation or harassment As part of this commitment we will ensure that persons with disabilities are provided reasonable accommodations If you need a reasonable accommodation please let us know by contacting