Manager - Field Collections

Job Summary Business To effectively monitor and review allocated portfolio so as to ensure successful recoveries with the objective of minimizing Net Credit Loss Processes Negotiate collect overdue amount from delinquent customers Ensure amounts collected from the customer are deposited in the branch within the specified timeline Ensure feedback from collection activity is properly updated in CACS Adherence to Code of Conduct at all times Timely reporting of service issues to the supervisor Follow all related procedures documentation wherever applicable Timely completion of all training requirements - annual refreshers e-learnings product refreshers etc Closure of all customer escalations within applicable TAT Key Responsibilities Operating Model To ensure that all collection activities Are carried out in compliance with the bank policies standards and with due recognition of the regulatory guidelines within the country and all relevant risk type framework Uphold the principles of Treating Customers Fairly TCF during customer interaction Maintain the highest standards of vendor governance Tools and technology Making optimal use of all collection tools to enhance collection efficiency Risk Management Monitor all major risk issues and concentrations Where appropriate direct remedial action and or ensure adequate reporting to Risk Committees Governance Promote an environment where compliance with internal control functions and the external regulatory framework is a central priority of the business Ensure full awareness of all the policies and procedures issued in relation to money laundering prevention He she must ensure compliance with these policies and procedures on an ongoing basis Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Key stakeholders Internal Policy Team Credit Initiation Credit Operations External Auditors For Audit and Reviews Regulators Inspection and Regulatory requirements DRT Other Responsibilities The Job holder must ensure he she is fully aware of all the policies and procedures issued in relation to money laundering prevention He she must ensure compliance with these policies and procedures on an ongoing basis Any suspicious transaction must immediately be reported to the supervising officer and must be responsible for overall awareness adherence and implementation of the Group AML Standards and Country KYC policies Establishing a culture and systems and controls to ensure that the businesses operate according to higher standards of regulatory and compliance practices as defined by requirements including local banking laws and anti-money laundering guidelines as part of developing a culture of good compliance Skills and Experience Business - Market Knowledge Business - Products and Processes Manage Conduct Manage Risk Manage People Qualifications Graduate with 2-4 years of experience with a minimum of 1 year of relevant experience Good communication skills An initiator with very high level of energy Negotiation and influencing skills About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 33657