Onboarding Customer Success Manager

9 hours ago

Mumbai Maharashtra, India CyberArk Full time

Company Description About CyberArk NASDAQ is the global leader in Centered on privileged access management CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications distributed workforces hybrid cloud workloads and throughout the DevOps lifecycle The world s leading organizations trust CyberArk to help secure their most critical assets To learn more about visit our CyberArk or follow us on or As an Onboarding Customer Success Manager at CyberArk you will own and drive the onboarding journey for a diverse portfolio of customers across the APJ region Your primary goal is accelerating customers time-to-value by establishing measurable success criteria proactively managing their onboarding milestones and orchestrating cross-functional teams to ensure a seamless start to their cybersecurity journey Your efforts will cultivate adoption drive satisfaction and lay a strong foundation for future growth opportunities Key Responsibilities Own the Onboarding Journey Lead customers through a structured milestone-driven onboarding process ensuring they understand the CyberArk solution its value and the path to success Cross-Functional Collaboration Partner closely with Sales Professional Services Support Sales Engineering Customer Success Executives and Renewals to provide consistent and coordinated onboarding experience Customer Goal Alignment Work collaboratively with customers to define document and translate their business objectives into clear actionable onboarding milestones Roles Responsibilities Mapping Identify and assign key customer champions admins and end-users critical to onboarding success and product adoption Risk and Escalation Management Develop and communicate an escalation framework early onboarding to address potential issues or blockers swiftly Identify Gaps Early Proactively detect potential roadblocks or readiness gaps and mobilize CyberArk internal resources to drive resolution Regular Progress Reviews Conduct scheduled check-ins monthly bi-monthly to monitor onboarding progress address concerns and ensure timely value realization Advocate Enablement Recommend and support customers in leveraging CyberArk enablement tools such as training programs community forums and documentation for self-service learning Continuous Improvement Gather customer feedback and contribute insights to enhance the onboarding process and overall customer experience LI-ZL1 LI-HYBRID Qualifications 4 years of relevant experience in Customer Success Onboarding Implementation or a related role within SaaS or technology companies Demonstrated project management skills or familiarity managing complex onboarding projects Passionate about customer satisfaction with a strong proactive problem-solving mindset Ability to manage multiple simultaneous onboarding engagements effectively Strong technical aptitude experience explaining complex software products Prior hands-on implementation or technical background is a plus Familiarity with cybersecurity domain concepts such as Identity Access Management Windows Active Directory and cloud platforms AWS Azure or GCP Experience using customer success platforms e g Salesforce Gainsight ChurnZero HubSpot Willingness and availability to travel as needed

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