Project Manager

Description CTG is seeking to fill a Project Manager - Complex Programs opening for our premier client Duration 12 months Required skills Lead end-to-end production support operations for multiple applications across Mainframe and Distributed platforms Manage a cross-functional support team ensuring incident resolution root cause analysis and service restoration within SLA Partner with client stakeholders to prioritize issues track progress and ensure transparent communication during critical incidents Oversee change release and problem management activities aligned with ITIL processes Drive automation and continuous improvement initiatives to enhance operational efficiency Track metrics SLA MTTR backlog etc and present regular operational dashboards and service reports Coordinate and lead war rooms during high-severity incidents and ensure timely stakeholder communication Nice to have skills Analyze and triage production issues related to Mule flows connectors and data transformations Perform root cause analysis RCA and implement preventive and corrective actions Coordinate with development Salesforce and infrastructure teams to resolve integration-related issues quickly Support deployment and release activities in lower and production environments Provide on-call and weekend support as part of the production operations schedule Maintain detailed documentation for support procedures incident resolution and configuration changes Work closely with business and IT teams to ensure seamless data flow across applications Experience with incident problem and change management ITIL preferred Exposure to cloud platforms and API Gateway management Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required CTG does not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services for this role The expected base salary for this position ranges from 40 to 55 hourly Salary offers are based on a wide range of factors including relevant skills training experience education market factors and where applicable licensure or certifications obtained In addition to salary a competitive benefit package is also offered About Us CTG a Cegeka company is at the forefront of digital transformation providing IT and business solutions that accelerate project momentum and deliver desired value Over nearly 60 years we have earned a reputation as a faster and more reliable results-driven partner Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts CTG leverages the expertise of over 9 000 team members in 19 countries to provide innovative solutions Together we operate across the Americas Europe and India working in close cooperation with over 3 000 clients in many of today s highest-growth industries For more information visit Our culture is a direct result of the people who work at CTG the values we hold and the actions we take In other words our people define our culture It s a living breathing thing that is renewed every day through the ways we engage with each other our clients and our communities Part of our mission is to cultivate a workplace that attracts and develops the best people reflected by our recognition as a Great Place to Work Certified TM company across many of our global operations CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local state and federal laws CTG is an Equal Opportunity Employer CTG will assure equal opportunity and consideration to all applicants and employees in recruitment selection placement training benefits compensation promotion transfer and release of individuals without regard to race creed religion color national origin sex sexual orientation gender identity and gender expression age disability marital or veteran status citizenship status or any other discriminatory factors as required by law CTG is fully committed to promoting employment opportunities for members of protected classes