▷ 3 Days Left Senior Analyst

About MUFG Global Service MGS MUFG Bank Ltd is Japan s premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Bank s parent Mitsubishi UFJ Financial Group Inc MUFG is one of the world s leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the world s most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFG s shares trade on the Tokyo Nagoya and New York stock exchanges For more informat About Us MUFG Bank Ltd is Japans premier bank with a global network spanning in more than 40 markets Outside of Japan the bank offers an extensive scope of commercial and investment banking products and services to businesses governments and individuals worldwide MUFG Banks parent Mitsubishi UFJ Financial Group Inc MUFG is one of the worlds leading financial groups Headquartered in Tokyo and with over 360 years of history the Group has about 120 000 employees and offers services including commercial banking trust banking securities credit cards consumer finance asset management and leasing The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers serving society and fostering shared and sustainable growth for a better world MUFGs shares trade on the Tokyo Nagoya and New York stock exchanges MUFG Global Service Private Limited Established in 2020 MUFG Global Service Private Limited MGS is 100 subsidiary of MUFG having offices in Bengaluru and Mumbai MGS India has been set up as a Global Capability Centre Centre of Excellence to provide support services across various functions such as IT KYC AML Credit Operations etc to MUFG Bank offices globally MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas EMEA and Asia Pacific About the Role Position Title Authentication Services SENIOR ANALYST Corporate Title Analyst Location Bengaluru Job Profile Roles and Responsibilities Main escalation point for SME 3rd line BAU incidents and tasks for in-depth trouble-shooting and analysis Assist and advise Team Lead on technical direction for Identity Management especially through technical workshops and 1 1 coaching sessions to ensure alignment to business strategy Creation and maintenance of technical guides to convey fact simply and effectively to both peers and those less experienced Daily management and maintenance of the Identity Management platform ensuring service availability health and performance monitoring alerting and the maintenance of operational technical documentation Balance technical fact opinion against business risk delivered service to provide well thought through guidance to support technical staff with incident problem investigation and project decisions Initiate investigation and proactive improvements for standard operating processes and procedures utilising the current owned licensed tools available to evidence and escalate issues to the management team Candidate should be comfortable in communicating with all levels of the management hierarchy Produce and interpret service performance and security data to provide analysis for investigations baseline performance and trend reports for management to highlight areas of focus improvement and on-going change Play a leading role in educating other tech functions in authentication technology and ensure Service Delivery and customer satisfaction is at the heart of the team Encourage teamwork and co-operation at all times Push use of Automation and scripting functionality to simplify and improve al aspects of Authentication tasks and monitoring Work with the problem management function under the ITIL framework to investigate potential root causes Job Requirements Essential Microsoft Active Directory and Windows Server Azure Active Directory on-prem Ability to create Edit troubleshoot Powershell Scripts Preferred Quest AD management tools for example Quest Change Auditor Quest Recovery Manager ADFS Certificate Services Privileged Access Management Single Sign On configuration methods and protocols Varonis DatAdvantage or other file auditing tools Cloud based resources Infrastructure as Code SaaS Azure fundamentals etc Education Degree Preferable Tech Work Experience 5 years of experience Financial Services experience a bonus Experience of Financial regulations compliance and standards Must have Experience of supporting Global Organisation 10 000 users Equal Opportunity Employer The MUFG Group is committed to providing equal employment opportunities to all applicants and employees and does not discriminate on the basis of race colour national origin physical appearance religion gender expression gender identity sex age ancestry marital status disability medical condition sexual orientation genetic information or any other protected status of an individual or that individual s associates or relatives or any other classification protected by the applicable laws