Gm-vi Store Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce RoleVi Stores LeadJob Level DesignationM3 General ManagerFunction DepartmentPostpaid Vi Stores OperationsReports toCluster Postpaid HeadLocationKolkataJob PurposeLead and Deliver the Sales and Operational KPIs for the Postaid business through Own stores channel by leveraging the infra and teams for Experience led sales building and leveraging immersive digital experiences select LFSs and pitching MiFi plan upgrade Premium nos etc in the product portfolio Key Result Areas Accountabilities Revenue Customer experience Profitability and Digital Facilitate and lead the team on revenue metrics -Post-paid Gross Adds through experience led selling -Quality of acquisition measured through T4M to T6M -Base upgrade revenue -VIBS non-mobility revenue Lead indicators MNP Family IM penetration and participation non-mobility products distribution mix Consumer - Enterprise contribution Mifi and Premium nos Drive a Digital First culture in the Vi Stores function in the cluster App download for new activations Telco Drive Channel Profitability by building store level Productivity Line item wise revenue visibility driving additional revenue through alliances Driving new project roll out like monetization initiatives and digitization for smooth execution Go to Market initiatives on engaging customers with various retail events organised in the geography to grow footfalls Ensuring Zero Service Denials and all non-network resolutions at Stores for customers to walk out smiling Core Competencies Knowledge Experience Experience in Own Retail channel management Customer obsession for driving experience led sales Tech savvy for understanding and leveraging immersive digital experiences High on change management capabilities Analytical and Insightful to build outside in perspective Has demonstrated capability to lead large teams Years of Experience 10 years of experience in Retail Operations management Direct reports3 - 6 Areal Retail LeadsVodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership