Sr. Manager

3 weeks ago

Mumbai, Maharashtra, India Otis Full time
Job Description

Job Title

Field Engineering Technical support Manager

Role Overview:

Current position at head office is highly technical and analytical role and is responsible for technical support to field , critical problem solving, Subject matter expert for SMS (Service Management system) technical parameters. Responsible for Callback analysis and driving callback reduction. Involvement in new product development at factory from field perspective.

On a typical day you will:

- Provide engineering & technical support to Service, MOD, New Equipment field team
- Manage Callback reduction centre, analysis of the callback data of different product models, callback category and drive callback reduction
- Develop standard field processes/documents i.e. Maintenance procedures, Technical information articles, Field Training modules
- Involved in Factory LDC, PIC projects. Field learnings, follow the fleet, Turn-back resolutions

What You Will Need to be Successful:

- Good technical knowledge and quality analysis techniques skill essential
- Works closely and being a coordinator with field operations and factory team for technical issues
- Analytical and problem skill solving methods.
- Position require education qualification as Diploma/Degree Electronic/Electrical Engineering
- Minimum 5 years experience, elevator Industry experience preferable

If you live in a city, chances are wewill giveyou a lift or play a role in keeping you moving every day.

Otis is the world sleadingelevator and escalator manufacturing,installation,and servicecompany. We move 2 billion people every dayandmaintainapproximately 2.2 million customer units worldwide, the industrys largest Service portfolio.

When you join Otis, you become part ofan innovativeglobal industryleaderwitha resilientbusiness model.Youllbelong to adiverse,trusted,andcaring community where your contributions, and the skills and capabilitiesyou llgain working alongside the best and brightest, keep us connected and on thecutting edge.

Weprovideopportunities,training,and resources,that build leadership and capabilities in Sales, Field, Engineering andMajor Projects and ourEmployee ScholarProgramis anotablepoint of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.

Today, our focus more thaneveris on people. As a global, people-powered company, we put people - passengers, customers, and colleagues - at the center of everything we do.We are guided by our values that wecall ourThreeAbsolutes-prioritizingSafety, Ethics, Qualityin all that we do.If you would like to learn more about environmental, social and governance (ESG) at Otis clickhere.

Become a part of the Otisteam and help us

Role:Manufacturing Engineering Manager

Industry Type:Financial Services

Department:Production,Manufacturing & Engineering

Employment Type:Full Time, Permanent

Role Category:Engineering

Education

UG:Any Graduate

PG:Any Postgraduate

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