Opportunity For Operation Manager With Us Healthcare

The Operations Manager in the Healthcare Accounts Receivable AR and Medical Billing program plays a strategic leadership role in managing the overall performance and day-to-day operations This role ensures SLA compliance quality service delivery workforce optimization and strong client alignment The Operations Manager serves as the primary point of contact for internal teams and external stakeholders driving improvements through data insights collaboration and proactive problem-solving This role requires strong leadership data-driven decision-making strategic planning and cross-functional collaboration The ideal candidate is analytical client-focused and thrives in a fast-paced BPO environment Oversee overall Service Delivery performance ensuring achievement of client-defined KPIs such as Quality Efficiency Staffing and Service Level Collaborate effectively with team members co-managers and cross-functional departments GA HR Recruitment IT Training Quality Workforce Management to develop and implement action plans that resolve issues and drive continuous improvement Review create and update Standard Operating Procedures to ensure operational consistency compliance and process optimization Daily communication with the client to align expectations Host internal and external Business reviews regularly and present operational performance clearly communicate insights and ensure all operational concerns are addressed Manage program daily and monthly operating metrics within budgeted expense parameters Develop manage and maintain employee productivity goals against departmental standards Produce operating reports detailing center activity trend analysis goals objective status and special projects Coordinate with Site Senior Manager on Human Resource recruiting training development and retention JOB REQUIREMENT Bachelor s degree or equivalent work experience Fluent in English C1 level or above with strong communication and leadership skills Minimum 23 years of experience in healthcare AR revenue cycle or medical billing with at least 1-2 years in a leadership role managing teams and client relationships Experience in performance reviews KPI negotiations and process transitions In-depth knowledge of billing practices payer guidelines denial management and compliance standards e g HIPAA Strong analytical decision-making and problem-solving skills Comfortable using billing systems claim portals and productivity monitoring tools Ability to thrive in a fast-paced client-driven environment RELATIONSHIP - NOT APPLICABLE INTERNAL EXTERNAL Operations Team Client s Product Team COMPETENCY Operations Oversight Performance Management Oversee day-to-day operations and performance metrics of the AR and medical billing teams Ensure all program KPIssuch as Quality Productivity and Service Levelare consistently met Monitor and evaluate team output using operational reports dashboards and productivity tools Initiate and manage performance improvement plans for underperforming units or metrics Ensure adequate staffing floor coverage and shift optimization based on volume and capacity Client Engagement Business Reviews Lead regular client calls and business reviews providing insights performance data and action plans Ensure timely response to escalations and client concerns with root cause and resolution tracking Translate client updates expectations and goals into actionable steps for internal teams Cross-Functional Collaboration Collaborate with QA Training WFM HR and IT to support seamless operations and compliance Participate in policy updates program launches and process alignment sessions Support onboarding refresher training and employee retention initiatives in coordination with other departments Reporting Insights Prepare weekly and monthly reports including productivity trends client metrics and performance risks Conduct root cause analysis and present insights for continuous improvement and strategy formulation Contribute to capacity planning and forecasting based on historical data and client volumes