Customer Service Co-ordinator

The Impact You ll Make As our Customer Service Coordinator you ll play a key role in supporting the India Business Pimpri Plant by managing end-to-end customer service operations and ensuring smooth coordination across functions Your impact You ll help ensure overall customer satisfaction by providing timely support resolving issues efficiently and maintaining strong communication between customers and internal teams ultimately enhancing the customer experience and strengthening our business relationships What You ll Be Doing Lead end-to-end customer service operations to ensure high levels of customer satisfaction and smooth coordination for daily sales orders and dispatches Support customers and internal stakeholders by managing purchase order creation tracking and follow-up with various overseas DSL locations Collaborate with cross-functional teams to address customer requirements resolve issues and ensure on-time order processing and delivery Use your skills in planning coordination and communication to optimize processes and reduce operational expenses Continuously learn and share insights to enhance service efficiency customer experience and overall business performance What We re Looking For Bachelor s degree in Engineering with 5-7 years of experience in customer service and order management within a manufacturing or technical environment Proficiency in SAP Power BI and Advanced Excel with hands-on experience managing customer portals and related applications Ability to work effectively in a matrix organization and collaborate across cross-functional and global teams to meet customer requirements Excellent written and verbal communication skills with strong presentation and interpersonal abilities Strong team player mindset with adaptability problem-solving skills and a proactive approach toward continuous improvement and compliance What You ll Get from Us We promote from within and support your learning with mentoring training and access to global opportunities You ll have flexibility autonomy and support to do your best work while maintaining a healthy work-life balance Your well-being matters to us We strive to create an inclusive work environment where people of all backgrounds are respected and valued for who they are You ll receive benefits like 13th salary annual bonus paid vacation pension plans personal insurance and more These vary by country and contract but they re worth asking about-we think they re pretty great Ready to Make a Difference If this role excites you we d love to hear from you Apply now to start the conversation and learn more about where your career can go with us All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin age disability veteran status or other protected category Danfoss engineers solutions that increase machine productivity reduce emissions lower energy consumption and enable electrification Our solutions are used in such areas as refrigeration air conditioning heating power conversion motor control industrial machinery automotive marine and off- and on-highway equipment We also provide solutions for renewable energy such as solar and wind power as well as district-energy infrastructure for cities Our innovative engineering dates back to 1933 Danfoss is family-owned employing more than 39 000 people serving customers in more than 100 countries through a global footprint of 95 factories Danfoss engineers solutions that increase machine productivity reduce emissions lower energy consumption and enable electrification Our solutions are used in such areas as refrigeration air conditioning heating power conversion motor control industrial machinery automotive marine and off- and on-highway equipment We also provide solutions for renewable energy such as solar and wind power as well as district-energy infrastructure for cities Our innovative engineering dates back to 1933 Danfoss is family-owned employing more than 39 360 people serving customers in more than 100 countries through a global footprint of 95 factories