Food and Beverage Executive

4 weeks ago

Mumbai, Maharashtra, India Otoki Restaurants Pvt Ltd Full time
Job description

Guest Services Supervisor (Food & Beverage Executive/ Captain)

Location:

Otoki Restaurant, Colaba, Mumbai

Otoki is an Elegant Izakaya Inspired Japanese Restaurant located in Colaba.

Job Summary:

Otoki Restaurant is seeking a skilled and service-oriented Guest Services Supervisor to lead the floor operations and ensure exceptional guest experiences. The candidate will be responsible for supervising the front-of-house team, taking and serving orders, ensuring smooth table service, and maintaining high standards of hospitality. This role requires hands-on leadership and the ability to manage all aspects of service efficiently.

Key Responsibilities:

- Guest Service Excellence:
- Welcome and greet guests warmly, ensuring they feel valued throughout their dining experience.
- Assist guests with menu selection, provide recommendations, and address special requests or dietary requirements.
- Serve food and beverages professionally and ensure tables are cleared promptly and neatly.
- Handle guest complaints or concerns promptly and escalate them to the manager when necessary.
- Team Leadership:
- Supervise and guide the service team, including stewards and waiters, to deliver consistent and exceptional service.
- Conduct pre-shift briefings to share daily specials, promotions, and important service notes.
- Lead by example, demonstrating professionalism and efficiency in all service aspects.
- Operations Management:
- Oversee table assignments, reservations, and the smooth flow of service on the floor.
- Ensure proper table setup, cleanliness, and adherence to restaurant standards before, during, and after service.
- Coordinate with the kitchen and bar staff to ensure timely and accurate order delivery.
- Serving and Clearance:
- Take food and beverage orders accurately and ensure proper service to guests.
- Clear tables systematically and assist in resetting for the next guests.
- Ensure all serving and clearance activities are performed with attention to detail and in a timely manner.
- Sales and Upselling:
- Promote daily specials, beverages, and desserts to guests to enhance their dining experience and achieve sales targets.
- Maintain knowledge of the menu and confidently suggest pairings or add-ons.
- Compliance and Standards:
- Ensure compliance with health, safety, and hygiene standards at all times.
- Regularly inspect the dining area to maintain a clean, organized, and appealing environment.

Qualifications:

- Proven experience as a Captain or in a similar role within a restaurant.
- Hands-on experience with table service, including serving and clearance.
- Strong communication, interpersonal, and multitasking skills.
- Knowledge of Japanese or Asian cuisine is a plus but not mandatory.

Key Traits:

- A professional, approachable, and team-oriented demeanor.
- Attention to detail and a proactive approach to guest needs.
- Ability to work under pressure in a fast-paced environment.
- Willingness to work flexible hours, including evenings, weekends, and holidays.

What We Offer:

- Competitive salary and benefits including Service Charge and Tips.
- Opportunities for professional growth within a dynamic team.
- A supportive and collaborative work culture.

Job Type: Full-time

Pay: 25,000.00 - 30,000.00 per month plus SC/Tips

Benefits:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Fixed shift
- Rotational shift

Supplemental Pay:

- Yearly bonus

Work Location: In person

Expected Start Date: 15/01/2025

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