Military Fellowship

You want more out of a career A place to share your ideas freely - even if they re daring or different Where the true you can learn grow and thrive At Verizon we power and empower how people live work and play by connecting them to what brings them joy We do what we love - driving innovation creativity and impact in the world Our V Team is a community of people who anticipate lead and believe that listening is where learning begins In crisis and in celebration we come together - lifting our communities and building trust in how we show up everywhere always Want in Join the VTeamLife Must be a current participant of the Department of Defense Skillbridge Program or of the Hiring our Heroes Corporate Fellowship Program What you ll be doing As a member of the IT Service Management Office ITSMO you will be responsible for helping to develop implement and maintain a comprehensive ITSM framework aligned with the Corporate Systems Platform Services organization s goals and objectives Managing ITSM Implementation and Maintenance Championing the adoption of ITIL best practices across the organization ensuring alignment with industry standards and frameworks Continuously monitoring and evaluating the effectiveness of ITSM processes identifying areas for improvement and driving ongoing optimization Developing and Implementing ITSM Policies and Procedures Collaborating with stakeholders to define and establish clear and concise ITSM policies procedures and guidelines Ensuring compliance with regulatory requirements and industry standards mitigating risks and enhancing overall service delivery Working with the CSG IT Service Desk Helping to maintain service level agreements SLAs with internal and external stakeholders ensuring timely and reliable service delivery Continuously monitoring service desk performance metrics identifying trends and implementing improvements to enhance customer satisfaction Managing and Coordinating Problem Management Implementing and overseeing the problem management process ensuring prompt resolution and effective communication Collaborating with technical teams to identify root causes of recurring problems implementing corrective and preventive measures Working with Stakeholders to Identify and Prioritize IT Service Improvements Engaging with stakeholders to gather feedback identify service gaps and prioritize IT service improvements Developing and implementing service improvement plans aligning with the organization s strategic objectives What we re looking for ITIL experience certification Working understanding and experience in ITSM including incident change and problem management Process improvement reprioritization of deliverables and digital transformation Communication and translation of highly complex technical concepts and processes to the language of business Deep knowledge of IT systems and Network Technology and processes including legacy and new technology Ability to drive business results with data-informed insights Exceptional technical verbal and written communication skills with a proven ability to present to internal and external audiences You ll need to have Must be a current participant of the Department of Defense Skillbridge Program or of the Hiring our Heroes Corporate Fellowship Program Bachelor s degree or four or more years of work experience Four or more years of relevant work experience Even better if you have one or more of the following ITIL working experience Working level experience with ServiceNow and ITSM practices Experience working with Corporate and Enterprise systems Experience supporting and managing solutions on mobile Open System SaaS and or Integration platforms If Verizon and this role sound like a fit for you we encourage you to apply even if you don t meet every even better qualification listed above Where you ll be working In this hybrid role you ll have a defined work location that includes working from home and a minimum of three days per week in the office which will be set by your manager Employees are responsible for maintaining compliance with hybrid work policies Scheduled Weekly Hours 40 Equal Employment Opportunity Verizon is an equal opportunity employer We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics Save Saved Open sharing options Share Related Jobs Save Saved Irving Texas 2 other locations Campus Apprenticeships Save Saved Richmond Virginia 1 other location Customer Success Save Saved Madhapur India Operations Stay in touch Even if you re not a V Teamer yet we d love to keep you in the loop We can t help it-connection is kind of our thing So be sure to sign up to become part of our network