Process Associate

3 weeks ago

Gurgaon, Haryana, India Genpact Full time
Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate, Wealth Management

The objectives of this Genpact operations unit must tie into the overall aims of business. The group seeks to provide a high standard of service for business. The positions operate in a dynamic environment and are well suited to those with strong processing skills and a positive, &lsquocan do attitude. The candidate must be willing to work flexible and varying shifts through the year and must react positively, patiently and effectively to calls/emails seeking clarifications, have a customer centric approach in problem solving.

You will work for end Customers to enable them to manage their Super account - Opening account, applying contributions, processing withdrawals, maintenance of accounts and reconcile the account.

Responsibilities

- To be able to work well on requests sent by the channels

- To be quick and detailed in interpreting the request of the customer

- Work well in the current frame of things & ability to escalate when required

- Should have a customer focused approach & Attention to detail

- Good Communication and interpersonal skills required

- Relationship management ability with internal customers

Qualifications

Minimum qualifications

- B. Com Graduate

Preferred qualifications

- Quick Learner & Ambitious

- Good Excel Skills

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. For more information, visit . Follow us on Twitter, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.

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