IT service desk analyst Jobs Opening in For a Client of TeamLease Digital at PuneLess
4 weeks ago
Responsibilities will include:Receive, log, and manage calls from internal staff via telephone, email, chat, and web submissions regarding IT issues and questionsResolve as many calls as possible and adhere to standard KPIsPerform password resets and account unlocks on Active Directory user accounts.Gather and record all relevant issue details to submit for second level support when needed.1st and 2nd line support - Troubleshoot IT related problems relating to business applications, in-house software and hardware.Troubleshoot basic network connectivity, VPN and application access issues.Take ownership of user problems and follow-up on open tickets on behalf of the user.Drive resolution and communicate progress in a timely manner.Maintain highest levels of integrity, customer service and professionalism.Resolve issues with MS Office applications used within Ocwen (Outlook, Word, Excel, PowerPoint, SharePoint, Teams).Eligibility Criteria:• Minimum qualification: HSC. Bachelor’s degree is preferred• At least 2 years’ experience in an international voice-based Service Desk.• Exceptional written and verbal English communication skills, fluency in speech.• Pleasant personality and good team player• Basic knowledge of ITIL processes, incident management and Service Desk metrics• Proficient in technical troubleshooting (PC Hardware and Software issues, Microsoft Windows 11, MS Office365, antivirus, Edge/Chrome browser, printer issues etc.)• Familiar with networking concepts and working experience on Active Directory• Strong multi-tasking ability• Excellent listening skills, including the ability to ask the right questions. Willingness to work in a 24x7 environment in rotational shifts.
Any Graduate
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Pune, India For a Client of TeamLease Digital Full timeEssential Responsibilities: -Service and material Coordination:Customer communication - acceptance of e-mails and phone calls for service inquiries and spare parts processing – with national and international, internal and external customers and channel partners.Creation and tracking of quotes for service requests.Order entry of spare parts / service...
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Pune, India For a Client of TeamLease Digital Full timePSI (Product & Service Information)Assistance with general and technical questions related to any Cummins product or service including diagnostic support for certified Cummins repair locationsIntermediate (familiar to proficient) understanding of Cummins products (engines, power generators, components, marine products, high horsepower products, Dodge...
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Pune, India For a Client of TeamLease Digital Full timeMust:• Experience of 3-7 years in Supplier Quality/Quality• Competent in Supplier Quality concepts and Quality tools• Direct experience on APQP,PPAP and Non-Conformance handelling (CAPA) - Through direct Supplier contact. Ensures supplier uses correct quality tools and meets AIAG requirements while executing Global PPAPs and Annual Layout work for all...
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Pune, India A Client of Freshersworld Full timePHP DeveloperResponsibilities:-Responsible for creating and implementing an array of Web-based products using PHP, MySQL, Ajax, and JavaScript.Integration of data storage solutions may include databases, key-value stores, blob stores, etc.Develop back-end components, connect the application with other web services, and assist front-end developers by ensuring...
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Pune, India A Client of Freshersworld Full timeAssistant EngineerResponsibilities:-Infrastructure design and planning from Bangalore/Gurgaon offices.Work to high standards, ensuring right-first-time delivery.Ownership of the work of self and juniors they work with.Support the technical development of Graduates and Technicians and contribute positively through knowledge share.Work as part of Atkinsâ...
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Pune, India Client of Teamlease Full timeResource Management ExecutiveGood communication and attitudeInteract between RMG Delivery team for driving resourcing fulfilmentBench ManagementHands on stakeholder managementTrack future release date and fulfill requirementAwareness on resourcing will be added advantage.Keep track of all requirements and track to closureMaintain reports related to RMG...
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Pune, India A Client of Freshersworld Full timeInfrastructure EngineerWe are looking for an IT Infrastructure Engineer with 8 years of industry experience in the area of Enterprise Cloud, DevOps, Big Data platforms, and Reporting & Analytics. Candidates are expected to possess the below:Bachelor's Degree in Computer Science or relevant field.3 years of experience with Enterprise Cloud, it is a must to...
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Pune, India A client of freshersworld Full timeSkill Set Required• Strong knowledge of Python web frameworks• Working closely with UX and Front-end Developers• Strong understanding of front-end technologies, such as JavaScript, HTML5, and CSS• Knowledge of how to build and use RESTful APIs• Expert in Django and Django REST framework, with knowledge of other frameworks (such as Flask, Bottle,...
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Pune, India A Client of Freshersworld Full timeReact Native DeveloperResponsibilities :-Implement clean, modern, smooth animations and transitions that provide an excellent user experience.Work with native modules when required.Familiarity with native build tools, like XCode and Android Studio.Understanding the product and services provided by the companyContacting potential clients to establish rapport...
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Pune, India A Client of Freshersworld Full timeFrontend/Reactjs DeveloperExperience in writing unit and integration test suites.Git knowledge-Experience with Git, GitHub and source code management and branching strategiesExperience with code versioning, unit testing tools such as Jest or Karma or Mocha, CI / CD pipelines and DockerExperience with cloud infrastructure tools in Google Cloud Platform such...
