IT service desk analyst Jobs Opening in For a Client of TeamLease Digital at PuneLess
4 days ago
Responsibilities will include:Receive, log, and manage calls from internal staff via telephone, email, chat, and web submissions regarding IT issues and questionsResolve as many calls as possible and adhere to standard KPIsPerform password resets and account unlocks on Active Directory user accounts.Gather and record all relevant issue details to submit for second level support when needed.1st and 2nd line support - Troubleshoot IT related problems relating to business applications, in-house software and hardware.Troubleshoot basic network connectivity, VPN and application access issues.Take ownership of user problems and follow-up on open tickets on behalf of the user.Drive resolution and communicate progress in a timely manner.Maintain highest levels of integrity, customer service and professionalism.Resolve issues with MS Office applications used within Ocwen (Outlook, Word, Excel, PowerPoint, SharePoint, Teams).Eligibility Criteria:• Minimum qualification: HSC. Bachelor’s degree is preferred• At least 2 years’ experience in an international voice-based Service Desk.• Exceptional written and verbal English communication skills, fluency in speech.• Pleasant personality and good team player• Basic knowledge of ITIL processes, incident management and Service Desk metrics• Proficient in technical troubleshooting (PC Hardware and Software issues, Microsoft Windows 11, MS Office365, antivirus, Edge/Chrome browser, printer issues etc.)• Familiar with networking concepts and working experience on Active Directory• Strong multi-tasking ability• Excellent listening skills, including the ability to ask the right questions. Willingness to work in a 24x7 environment in rotational shifts.
Any Graduate
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Pune, India For a Client of TeamLease Digital Full timeJob Responsibilities / Authorities• Receive inbound Calls/Emails/Chats and ensure that cases and interactions are logged correctly in the required tool• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes• Walk customers/ Provide navigational support on self service portal• Ensure security verifications are...
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Pune, India For a Client of TeamLease Digital Full timeDetailed JDOverall, Purpose of Job• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls emails & chats• Follow standard procedures for proper escalation...
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Pune, India For a Client of TeamLease Digital Full timeEnsure management of your team both in its objectives and in performance evaluation while promoting team spirit, dialogue/communication, breaking down barriers between SFM professions and staff involvement. Define, negotiate, and control the budget for your department (costs, investments, resources, etc.), based on validated staffing and workload forecasts,...
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Pune, India Client of Teamlease Full timeQualified candidates should be motivated to combine design and programming to define and build great products. This team is involved with working on large-scale, mission-critical web applications using Python, Django, Flask, Express, AngularJS, and React.The position requires the translation of UI/UX wireframes to product-ready code. You will be working on...
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Pune, India A client of teamlease Full timeDuties & Responsibilities• Collaborate with Subject Matter Experts (Drilling Engineers, Mud loggers, Pore Pressure Analysts, and other specialists from the Drilling Industry) to understand different challenges in the Drilling Industry and also practices in place to address/solve these challenges.• Code the algorithms using C# to run on company’s...
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Pune, India A client of teamlease Full timeExpert in building robust/fast Android applications, experience in caching, good architecture, etc.Must have knowledge of Kotlin and develop applications using Kotlin.Expert in implementing web services / XML - Applicants must ideally have commercial experience in delivering a rich media or communications application development for Android.Strong logical,...
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Pune, India A client of teamlease Full timeJob Responsibilities• Implement and maintain Django-based applications• Use server-side logic to integrate user-facing elements.• Develop software related to asset management• Write and implement software solutions that integrate different systems.• Identify and suggest various opportunities to improve efficiency and functionality.• Coordinating...
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Pune, India For a Client of TeamLease Digital Full timeSkills Required:- Strong organizational and time management skills.- Excellent communication and interpersonal skills.- Ability to work under pressure and manage multiple tasks.- High level of discretion and professionalism.Tools and Software:- Proficiency in tools like Microsoft Office (Word, Excel, PowerPoint, Outlook).- Experience with project management...
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Pune, India Client of Teamlease Full timeJob descriptionShould have excellent communication skills and presentation skills.ready to work for long term and master project management softwares and CAD softwares also. BBS, Reinforcement, Handling Man Power, Execution of site work as per drawing Requirements: Familiarity with design software, such as Autodesk, AutoCAD Civil 3D, and...
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Pune, India A Client of Freshersworld Full timeData Analyst SeniorThe Data Analyst will be responsible for the implementation, configuration, maintenance, and performance of critical SQL Server RDBMS systems, to ensure the availability and consistent performance of our corporate applications. This is a hands-on position requiring solid technical skills, as well as excellent interpersonal and...
