Customer Support Executive Jobs Opening in GHRS Training LLP at Magarpatta, PuneLess

Job DescriptionA Customer Support Executive (CSE) is responsible for ensuring excellent customer service by assisting clients with their queries, complaints, and requests related to products or services. The role focuses on creating a positive customer experience by providing timely solutions, building trust, and maintaining long-term customer relationships.In today’s competitive business environment, customer support has become a key differentiator for organizations. Customer Support Executives act as the bridge between the company and its clients, ensuring smooth communication and customer satisfaction. This position is crucial not only for resolving issues but also for building brand loyalty and driving repeat business.Key ResponsibilitiesCustomer InteractionHandling inbound and outbound calls, emails, chats, or messages from customers.Greeting customers professionally and addressing their concerns politely.Understanding customer requirements and providing accurate information.Issue ResolutionIdentifying problems faced by customers and offering appropriate solutions.Escalating unresolved queries to senior executives or relevant departments.Following up with customers to ensure issues are resolved to their satisfaction.Product/Service KnowledgeGaining in-depth knowledge of the company’s products and services.Explaining product features, usage, policies, and procedures clearly.Assisting customers with troubleshooting, installations, or service requests.Customer Relationship ManagementBuilding rapport with customers to create long-term trust.Maintaining regular communication with key customers.Recording customer feedback and reporting it to management.Documentation and ReportingMaintaining accurate records of customer interactions in CRM systems.Documenting issues, complaints, and resolutions for future reference.Preparing daily or weekly reports on customer support activities.Service Quality and StandardsFollowing company guidelines and service-level agreements (SLAs).Ensuring that customer interactions meet quality and compliance standards.Continuously improving service delivery based on customer feedback.Team CollaborationCoordinating with sales, operations, technical, and other teams to resolve issues.Sharing insights and suggestions with management to enhance service processes.Participating in team meetings and contributing to overall customer service improvements.Required Skills and CompetenciesTo succeed as a Customer Support Executive, one must have a combination of interpersonal, problem-solving, and technical skills:Excellent Communication Skills: Clear and professional verbal and written communication.Active Listening: Ability to understand customer needs and concerns attentively.Problem-Solving Ability: Quick and effective solutions for customer issues.Patience and Empathy: Handling difficult customers with professionalism and care.Technical Proficiency: Familiarity with CRM tools, email systems, and customer service software.Multitasking Skills: Managing multiple customer interactions at the same time.Adaptability: Ability to adjust to new processes, systems, and customer demands.Team Player: Working collaboratively with colleagues and other departments.Time Management: Handling queries efficiently while meeting response deadlines.More information about this Customer Support Executive JobPlease go through the below FAQs to get all answers related to the given Customer Support Executive jobWhat are the job requirements to apply for this Customer Support Executive job position? Ans: A candidate must have a minimum of fresher as an Customer Support Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, 12th Pass (HSE), BBS, Other Graduate What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Support Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Support Executive position? Ans: There are immediate 1 job openings for Customer Support Executive in our Organisation.

B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, 12th Pass (HSE), BBS, Other Graduate