Service Desk engineer with Turkish

2 days ago

Pune, India People Prime Worldwide Full time

About LTIMindtree LTIMindtree is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, LTIMindtree caters to over 700 clients. We are a Larsen & Toubro Group company with the combined strength of erstwhile Larsen and Toubro Infote Service Desk engineer with Portuguesech and Mindtree. Our extensive domain and technology expertise helps drive superior competitive differentiation, customer experiences, and business outcomes Job Type: CONTRACT Role: Service Desk engineer with Portuguese Experience: 3+ Years Work Location: Mumbai Payroll on : People Prime World Wide Notice : 0 to 15 days Primary Skill- Service Desk L1 to L1.5 with Portuguese Language (co-ordinate with Collins for Portuguese Interviers from LTIM side) Role Overview We are seeking a Service Desk Analyst with proficiency in Portuguese to provide Level 1 and Level 1.5 technical support for end-users. This role is critical in ensuring timely resolution of IT-related issues, delivering exceptional customer service, and maintaining operational efficiency. Key Responsibilities Incident Management Respond to and resolve user-reported issues via phone, email, or ticketing system. Perform initial diagnosis and troubleshooting for hardware, software, and network-related problems. Escalate unresolved issues to L2/L3 teams following defined protocols. Request Fulfillment Handle service requests such as password resets, account provisioning, and application access. Ensure compliance with SLAs and maintain accurate documentation in the ITSM tool. Communication Provide support in Portuguese and English, ensuring clear and professional communication. Update users on ticket status and resolution progress. Knowledge Management Utilize and contribute to the knowledge base for common issues and solutions. Suggest improvements to enhance service desk efficiency. Required Skills & Qualifications Language: Fluent in Portuguese and English (written and spoken). Technical Skills: Basic understanding of Windows OS, MS Office Suite, and common enterprise applications. Familiarity with ITSM tools (e.g., ServiceNow, Remedy). Experience: 1–2 years in IT Service Desk or technical support roles. Exposure to L1.5 troubleshooting (e.g., advanced application support, minor configuration tasks). Certifications (Preferred): ITIL Foundation. Soft Skills Strong problem-solving and analytical abilities. Excellent customer service and interpersonal skills. Ability to work in a fast-paced environment and manage multiple priorities. Shift & Availability Willingness to work in rotational shifts, including weekends if required

  • Service Desk English plus Malay or Thai or Turkish

    1 day ago

    Chennai, Mumbai, Pune, India Anlage Infotech Full time ₹ 2,00,000 - ₹ 6,00,000 per year

    Service Desk English + Turkish or Thai or MalayImmediate Joiners Only.The ideal candidate must have hands on experience of resolving technical issues over the phone chat and emailsL1 Technical SupportHandling all the Inbound calls chat and emails in service deskManage tickets that L1 engineers need assistanceHandling Basic L1 queries from end users

  • Service Desk Engineer

    4 days ago

    Pune, India Peoplefy Full time

    Hi Everyone,We are looking for Service Desk Engineer, for a leading MNC based in Kharadi, Pune.Please refer below JD and share your resume on alisha.sh@peoplefy.com if you can join within 15 days.Job description:Looking for 3+ years of experience in L1 Support & Windows operating systemKnowledge of AD, DNS, DHCP, Microsoft Outlook, and system applications,...

  • Service Desk Engineer

    4 days ago

    Pune, India Peoplefy Full time

    Hi Everyone,We are looking for Service Desk Engineer, for a leading MNC based in Kharadi, Pune.Please refer below JD and share your resume on if you can join within 15 days.Job description:- Looking for 3+ years of experience in L1 Support & Windows operating system- Knowledge of AD, DNS, DHCP, Microsoft Outlook, and system applications, LAN/WLAN- Experience...

  • Service desk engineer

    3 days ago

    Pune, India Peoplefy Full time

    Hi Everyone,We are looking for Service Desk Engineer, for a leading MNC based in Kharadi, Pune.Please refer below JD and share your resume on if you can join within 15 days.Job description:- Looking for 3+ years of experience in L1 Support & Windows operating system- Knowledge of AD, DNS, DHCP, Microsoft Outlook, and system applications, LAN/WLAN- Experience...

  • Service Desk Engineer

    4 days ago

    Pune, India Peoplefy Full time

    Hi Everyone,We are looking for Service Desk Engineer, for a leading MNC based in Kharadi, Pune.Please refer below JD and share your resume on alisha.sh@peoplefy.com if you can join within 15 days.Job description:Looking for 3+ years of experience in L1 Support & Windows operating systemKnowledge of AD, DNS, DHCP, Microsoft Outlook, and system applications,...

  • Service Desk Engineer

    4 days ago

    Pune, India Peoplefy Full time

    Hi Everyone,We are looking for Service Desk Engineer, for a leading MNC based in Kharadi, Pune.Please refer below JD and share your resume on alisha.sh@peoplefy.com if you can join within 15 days.Job description:Looking for 3+ years of experience in L1 Support & Windows operating systemKnowledge of AD, DNS, DHCP, Microsoft Outlook, and system applications,...

  • Service Desk Engineer

    4 days ago

    Pune, India Peoplefy Full time

    Hi Everyone, We are looking for Service Desk Engineer, for a leading MNC based in Kharadi, Pune. Please refer below JD and share your resume on if you can join within 15 days. Job description: Looking for 3+ years of experience in L1 Support & Windows operating system Knowledge of AD, DNS, DHCP, Microsoft Outlook, and system applications, LAN/WLAN Experience...

  • Service Desk Engineer

    3 days ago

    Pune, India Peoplefy Full time

    Hi Everyone, We are looking for Service Desk Engineer, for a leading MNC based in Kharadi, Pune. Please refer below JD and share your resume on if you can join within 15 days. Job description: Looking for 3+ years of experience in L1 Support & Windows operating system Knowledge of AD, DNS, DHCP, Microsoft Outlook, and system applications, LAN/WLAN Experience...

  • Service Desk Engineer

    4 days ago

    Pune, India Peoplefy Full time

    Hi Everyone, We are looking for Service Desk Engineer, for a leading MNC based in Kharadi, Pune. Please refer below JD and share your resume on alisha.sh@peoplefy.com if you can join within 15 days. Job description: Looking for 3+ years of experience in L1 Support & Windows operating system Knowledge of AD, DNS, DHCP, Microsoft Outlook, and system...

  • Service Desk Engineer

    4 days ago

    Pune, India Peoplefy Full time

    Hi Everyone, We are looking for Service Desk Engineer, for a leading MNC based in Kharadi, Pune. Please refer below JD and share your resume on alisha.sh@peoplefy.com if you can join within 15 days. Job description: - Looking for 3+ years of experience in L1 Support & Windows operating system - Knowledge of AD, DNS, DHCP, Microsoft Outlook, and system...