Senior Manager, Technical Delivery

Introduction:

About Us:

SymphonyAI is a leading enterprise AI solutions provider empowering retailers and manufacturers to optimize business operations through customer insights. Our innovative technology and strategic collaboration position us as a preferred partner for leading retailers and manufacturers globally.

Job Description:

Job Summary:

We are seeking a hands-on Technical Delivery Manager with extensive experience in IT solution delivery, SaaS implementations, data-focused project management, and proof-of-concept (POC) development. The ideal candidate will have a strong technical background in cloud and data technologies (Azure or AWS), a passion for building and showcasing POCs, and proficiency in managing complex implementation projects. This role emphasizes technical execution and delivery, with minimal client management responsibilities.

Key Responsibilities:

Technical Implementation & Delivery:

- Lead end-to-end technical delivery for SaaS solution implementation, primarily focusing on data-driven enterprise projects for retail clients.
- Drive the design, development, and successful showcase of POCs, with hands-on involvement in solution architecture, build, and data loading across varied databases.
- Oversee technical execution of projects, including planning, execution, monitoring, and performance assessment, to ensure successful and timely delivery.
- Troubleshoot complex data integration, migration, and transformation activities.

Data & Cloud Platform Leadership:

- Ensure technical excellence in solution implementation with a focus on big data, data engineering, and analytics using platforms such as Azure (preferred) and AWS.
- Leverage expertise in Azure DevOps, Snowflake, Databricks, Spark, SQL Server, and Azure SQL for solution delivery and engineering.
- Stay up-to-date on industry trends and leverage best practices for cloud-native solution implementation and continuous improvement.

Cross-Functional Team Leadership:

- Manage and mentor cross-functional project teams, fostering a cooperative environment and continuous improvement culture.
- Optimize team onboarding processes through development and implementation of tailored training programs.

Strategic Resource Management:

- Execute resource allocation strategies across multiple retail SaaS projects to enhance team utilization and maintain project quality.
- Manage balanced workloads and efficient resource deployment within dynamic retail landscapes.

Stakeholder Engagement:

- Collaborate with diverse retail stakeholders to define project scope, gather requirements, and manage expectations.
- Apply in-depth understanding of retail processes to anticipate challenges and develop effective solutions tailored to industry needs.

Knowledge Base Enhancement:

- Cross-Team Knowledge Transfers: Facilitate cross-team knowledge transfers to enhance collaboration and ensure successful data migration and onboarding to target retail systems.
- Proactive Software Version Upgrades: Implement proactive strategies for software version upgrades, scheduling regular knowledge transfer (KT) sessions to keep teams informed and prepared for changes.
- Enhancing Documentation: Create thorough knowledge bases and documentation to support the team in managing day-to-day bug tracking and overseeing the production deployment process.

Qualifications:

- Bachelor’s or Master’s degree in Computer Science, Engineering, or related field.
- 10+ years’ experience in technical delivery/project management roles with a focus on data platforms & cloud implementations in SaaS delivery.
- Proven ability to manage teams and optimize resource utilization.
- Strong understanding of retail business processes and expertise in stakeholder collaboration.
- Demonstrated recent hands-on experience in developing, implementing, and showcasing technical POCs.
- Strong technical proficiency with Azure cloud, and tools such as Azure DevOps, Snowflake, Databricks, Spark, SQL Server, and Azure SQL.
- Excellent communication and interpersonal skills.

About Us:

What We Offer:

- Competitive salary and benefits package.
- Opportunities to work on innovative, cutting-edge technology projects.
- Supportive, collaborative, and technically enriching work environment.
- Professional growth and upskilling opportunities.
-