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2 weeks ago

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Wipro Limited NYSE WIT BSE 507685 NSE WIPRO is a leading technology services and consulting company focused on building innovative solutions that address clients most complex digital transformation needs Leveraging our holistic portfolio of capabilities in consulting design engineering and operations we help clients realize their boldest ambitions and build future-ready sustainable businesses With over 230 000 employees and business partners across 65 countries we deliver on the promise of helping our customers colleagues and communities thrive in an ever-changing world For additional information visit us at www wipro com Do Excellent communication skills Ability to Empathize pacify and handle Irate Customers with Exceptional communication skills Technical Knowledge in Troubleshooting Base Operating system Issues and eager to learn New Technologies Troubleshooting Windows Outlook Teams Citrix VDI VPN Security App etc over Remote Support Answer incoming calls and respond to customer s emails in timely manner Manage and resolve customer complaints Identify and escalate issues to supervisors as and when needed Provide product and service information to customers Research required information using available resources and Offer Solution to customers Research identify and resolve customer complaints using applicable software Route calls and tickets to appropriate resources and Domains who can best support he user Document all call information according to standard operating procedures Recognize document and alert the management team of trends in customer calls Create SOPs for new Issues and resolution given Complete call logs and reports xcdx8fxcdx8fxcdx8fxcdx8fMandatory Skills Desktop Support Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity

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