Software Development Engineer, QA

Job Description Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You'll Do: - Design, develop, and maintain automation frameworks and test suites for Android and iOS mobile applications using Appium. - Execute test cases in parallel across multiple devices using real device clouds or device farms (e.g., BrowserStack, AWS Device Farm). - Collaborate with developers and product managers to understand requirements and deliver robust, scalable test automation solutions. - Integrate automated tests into CI/CD pipelines such as Jenkins, GitHub Actions, or CircleCI. - Monitor, debug, and triage automation test failures, working closely with developers to uphold quality standards. - Leverage tools like Charles Proxy, Android Studio, Xcode, and Firebase for debugging and performance monitoring. - Maintain test environments and contribute to test data and configuration management. - Participate in code reviews and help improve overall test coverage and automation strategy. - Engage in sprint planning, daily stand-ups, and sprint reviews, contributing from a QA perspective. - Log, track, and manage bugs and tasks using Jira; ensure timely resolution and proper documentation. - Analyze test results, report issues, and validate bug fixes. What Makes You Qualified - 14 years of experience in software test automation, with a strong focus on mobile automation. - Proven expertise in Appium, with hands-on experience automating both Android and iOS applications. - Experience with parallel test execution on real devices or emulators/simulators. - Practical experience with device farms such as AWS Device Farm, BrowserStack, or Firebase Test Lab. - Proficiency in scripting languages such as Java, JavaScript, Python, or similar. - Strong knowledge of CI/CD tools and integrating automated tests into pipelines. - Experience using proxy tools like Charles Proxy or Fiddler for debugging network traffic. - Solid understanding of Android Studio, Xcode, and Firebase for app builds and crash analytics. - Agile mindset with excellent communication and collaboration skills. Why You'll Love Sprinklr: We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world. For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides. We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world's most loved enterprise software company, ever. We believe in our product: Sprinklr was built from the ground up to enable a brand's digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them. We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks and virtual fitness. We have continuous learning opportunities available with LinkedIn Learning and more. EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we're more innovative, creative, and successful. Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr's EEO Policy and EEO is the Law.