Lead Consultant, French Language Expert

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at and on and Inviting applications for the role of Lead Consultant French Language Expert Near-Native Fluency In this role Inviting applications for the role of French speaking resource Near-Native Fluency with a good understanding of any web technology skills such as Java Net JavaScript Vue js Node js Python and familiarity with RDBMS Basic SQL Commands and basic ITIL process Responsibilities we are seeking a skilled and experienced French resource who is very articulate with technical capabilities to join our team The successful candidate will be responsible for resolving Software application issues and managing the End-to-End communication in French with the customer The ideal candidate will have strong linguistic skills attention to detail and cultural sensitivities Coordinate with Vendors Business users and other stake holders regularly in French via Teams meetings Ad hoc Calls Mails Chat Tickets Participate in Operational meetings with the customer to provide overall status updates in French Translate ServiceNow Tickets into French to English and vice-versa Translate interpret SOPs KBAs Documents Recorded trainings based on requirements including but not limited to articles reports marketing materials website content and legal documents from English to French and vice versa Help the team members in setting French templates for user communication Ensure the accuracy and quality of mail or ticket communication in French paying attention to grammar punctuation and cultural nuances Work on SOP based ticketing non-ticketing activity Flexible to work during European Time zone Flexible to work during off-shift hours weekends on Ad hoc basis Maintain confidentiality and adhere to ethical standards in handling sensitive information Qualifications we seek in you Minimum Qualifications Any one of the following in French Master s Degree in French or C1 C2 from Alliance franchise Immersion programs or Additional course Specialized Training Internships or work experience in IT Application Support Preferred Qualifications Skills Proven experience as a French Techno Functional Analyst for Application support project Excellent proficiency in both English and French with strong writing and communication skills in both languages IT IL V3 V4 certified Proficiency in translation Interpretations is an advantage Strong attention to detail and ability to maintain accuracy under tight deadlines Cultural sensitivity and awareness of linguistic nuances Ability to work independently and as part of a team Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training