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Order Processing and Dispute Resolution Specialist
4 weeks ago
Order Processing and Management:
Accurately process customer orders in the system.
Ensure orders comply with company policies and customer agreements.
Coordinate with cross-functional teams for timely delivery.
Invoicing:
Generate and submit invoices to clients accurately and timely.
Handle invoice adjustments or credit memos when required.
Cash Application:
Apply customer payments to corresponding invoices.
Ensure accurate reconciliation between accounts receivables (AR) and cash received.
Investigate and resolve discrepancies in payments (e.g., underpayments, overpayments).
Credit Management:
Review credit terms and limits for new and existing contracts.
Ensure adherence to the credit policies.
Assess customer creditworthiness and recommend adjustments when necessary.
Collection and Dispute Management:
Follow up on overdue payments and manage collections.
Escalate unresolved payment issues to the appropriate teams.
Address customer disputes related to invoices, deliveries, or pricing.
Facilitate timely resolution of disputes.
Dispute Resolution:
Analyze, investigate, and resolve financial disputes related to payments, billing errors, chargebacks, PO related disputes, or any other transactions.
Communicate effectively with clients and stakeholders to resolve disputes promptly.
Collaborate with internal teams and clients to gather data and documentation required for dispute resolution.
Root Cause Analysis:
Identify patterns and root causes of recurring disputes.
Recommend process improvements and implement corrective actions.
Leverage automation and technology tools to optimize dispute resolution processes.
Stakeholder Management:
Act as the main point of contact for dispute-related queries from clients, internal teams, and external parties.
Build relationships with stakeholders to facilitate efficient dispute resolution.
Reporting and Analysis:
Prepare reports on dispute management activities, including key metrics such as resolution time, dispute volume, and trends.
Provide insights and recommendations to improve operational performance.
Process Improvement:
Leverage automation and technology tools to optimize dispute resolution processes.
Recommend and develop enhancements to dispute management workflows to improve efficiency and resolution time.
Qualifications:
In-depth knowledge of financial processes, including billing, payments, and reconciliation.
Strong analytical and problem-solving skills.
Extensive abilities to communicate, facilitate, and present cogently to all levels of industry audiences, clients, and internal staff and management.
Proficiency in utilizing software to analyze reports and draft summary reports, such as Microsoft Office and other related firm-issued tools.
Familiarity with dispute management and cash application software and other financial tools (e.g., SAP/Business Objects, PeopleSoft, Salesforce, Blackline, Oracle, HighRadius, etc.).
Experience Level: 2-4 years of relevant experience in order processing, invoicing, cash application, credit management, or dispute resolution.
