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Only 24h Left: Process Trainer

4 weeks ago

Mumbai, Maharashtra, India TP Full time
Job Description

Designation- Process Trainer

Shifts- Rotational Shifts (including night shifts- 5 days working with 2 rotational week offs)

Immediate Joiner Preferred

Roles and Responsibilities

- Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge.
- Develop and maintain relationships with clients to understand their requirements and preferences for training delivery.
- Collaborate with subject matter experts to create engaging and effective learning materials.
- Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers.

For further information kindly connect with-

Simran Rana - 9137514621

or email CV on [Confidential Information]