Program Manager

4 days ago

Panchkula, India questW Full time

This role is a full time role with our client - a global finance captive arm of automobile manufacturer. Summary -This role involves a blend of strategic planning, product development, sales support, and Cross functional coordination. Key responsibilities include: - Strategic Planning: Defining the program vision and goals (e.G.Increasing market share for specific loan types like new or used cars) that support the organization's long-term objectives. - Market Analysis: Analyzing market trends, competitor offerings, and customer demand to identify opportunities for new loan products or improvements to existing ones - Product/Program Design: Structuring loan programs, defining terms, interest rates, down payment requirements, and eligibility criteria tailored to different customer segments (e.G., new cars, used cars, electric vehicles) - Portfolio Performance Monitoring: Tracking key performance indicators (KPIs) defined in the Program parameters - Sales and Distribution Channel Management: Collaborating with sales teams, dealerships, and third-party intermediaries to drive loan origination volume and ensure a smooth operation. - Product Development & Implementation: Managing the lifecycle of auto loan products, including digital journeys, new feature builds, and offer implementation, from conception to closure. - Cross-Functional Coordination: Acting as a central hub to ensure seamless cooperation across various departments such as Business, Technology, Operations, Risk, Credit Policy, Marketing, and Sales. - Stakeholder Engagement: Serving as the primary liaison between project teams, senior leadership, external vendors, and clients, managing expectations and communication throughout the program life cycle. - Process Improvement: Continuously evaluating and enhancing existing processes and workflows to improve efficiency, effectiveness, and the overall customer experience. Essential Skills & Qualifications - Experience: Proven experience in Program or project management, in the Passenger vehicle (Car) industry – 9+ Years onwards - Education: MBA or equivalent degree / Engineering degree

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