Service Desk Analyst

6 days ago

Gurugram Gurugram India ITC Infotech Full time

Job Description

Job description -

Responsibilities :

- Handle and resolved IT issues and contractors on phone /chat.
- Hands-on knowledge of Office 365 accounts and services.
- Hands-on knowledge of Ticketing tools: Jira & Service now.
- Attending Day-to-Day Calls to the Users Troubleshooting Hardware & Software
- Possess strong interpersonal skills and the ability to work as an effective team player.
- Excellent knowledge of the most recent Windows operating systems and associated applications
- Good communication is a must.
- Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
- Should possess knowledge on installing Windows OS on laptop or VM or CPC .

Qualifications:

- Associate's or bachelor's degree in computer science, information systems, or similar.
- At least 3 years experience in end-user support role.
- Strong understanding of various IT-Infrastructure systems like Virtual machines,Laptop networks,, etc.
- Strong understanding of IT-Infrastructure software and tools like OS, MS-Office, system console, etc.
- Strong understanding of IT-Infrastructure issues/ problems like link outages, system failures, etc.
- Good ability to multitask and simultaneously working on more than one tasks in hand
- Ability to simultaneously monitor multiple system consoles and take appropriate observations/ actions
- Ability to work in rotating shifts environment
- Must be able to maintain accuracy and confidentiality
- Skills/ experience in voice-based technical support.
- Skills/ experience on working with international users.
- Meticulous Approach, attention to detail.
- Advanced collaboration, communication, and interpersonal skills.
- Excellent organizational and time management skills.

In-depth and current knowledge of computer programs and hardware

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