Tech Lead, Infrastructure Engineering

Calling all innovators - find your future at Fiserv We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank we re involved If you want to make an impact on a global scale come make a difference at Fiserv Job Title Tech Lead Infrastructure Engineering What does a great Senior Solutions Delivery Engineer Tech Lead - Windows do The Solutions Delivery Engineer is responsible for end-to-end delivery of infrastructure solutions to Fiserv customers Working closely with Development Product and other Engineering teams the Senior Solutions Delivery Engineer Advisor II will deliver an infrastructure solution that is technically sound resilient to failure operationally supportable and meets the requirements of the business Delivery of the infrastructure solution requires a variety of skills including infrastructure architecture hands-on build-out and configuration of the infrastructure Network security management of the application container as well as project technical leadership skills ensuring projects are delivered within scope and on-time A high degree of collaboration with Development Project Management and other Infrastructure teams is required to provide right level of agility within a defined delivery process The ideal candidate will leverage a consultative approach exhibit strong leadership skills will be forward thinking and will be able to work effectively across a multitude of technical and non-technical groups in a diverse and talented team continuously striving for excellence The role is required to be performed from Fiserv India offices providing overlap with US working hours hence working from 2PM to 11PM IST shift for all 5 working days in a week What you will do Provide technical leadership guidance and direction on the design development security infrastructure testing and implementation functionsLead cross-functional project teams to design and implement highly available Windows Middleware NET infrastructures utilizing IIS NET and other vendor-provided middleware solutionsBuild infrastructure and drive projects to improve the robustness of production systemsCollaborate across business and technical disciplines to develop Infrastructure System Engineering Designs for internally hosted solutionsImplement solutions by writing automation processes to deploy Windows systems application containers and hosted applicationsAssist in application migrations infrastructure upgrades and consolidation of computing infrastructureBe a primary infrastructure interface for business unit and operations teams throughout the project lifecycle Technical leadership for project-based assignmentsProvide technical documentation to Project and Operations teams as part of project deliverables Develop script for repeatable processes PowerShell Batch etc Provide support for various internal IT projectsUse the core infrastructure engineering principles of change management monitoring emergency response capacity planning and production readiness reviews to run the infrastructurePartner with security engineers and develop plans and automation to respond to new risks and remediate security vulnerabilities aggressively and safelyPerform other duties as required What you will need to have Experience utilizing a consultative approach while interacting with customers and appropriate representatives to analyze validate specify verify document and manage the requirementsExperience designing implementing and managing solutions utilizing one or more of the following technologies Windows Server NET FrameworkInternet Information Server MiddlewareMS SQLPowerShellActive Directory Domains accounts groups OUs Group Policy VMWare VXRails vRealize OrchestratorDNSFirewall rules and related troubleshootingApigee F5 LTM GTMProxy TechnologiesTLSSSL Certificates and Cipher SuitesBasic understanding of ITIL and change control management processes Current enterprise-class Infrastructure System Engineering experience with Windows platforms running on Intel servers utilizing directly attached and SAN attached storageExperience in script development PowerShell Batch etc Experience with automated system builds and post-provisioning configuration management toolsWorking knowledge of networking protocols and components including TCP IP DNS NFSExperience designing and implementing High Availability and Disaster Recovery solutionsDemonstrates excellent troubleshooting problem-solving skillsExperience working on a matrix team consisting of a variety of Infrastructure Engineering groups as well as Development groups and Client Relationship groupsAbility to quickly learn new technologies required for accomplishing project goalsAbility to produce high quality operational documentation including Visio diagrams high-level descriptions of the environment as well as detailed instructions outlining the steps required to repeat the build-out and configuration of the infrastructureStrong customer service skills with high level of professionalism and ability to work with complex situationsProven ability to collaborate across multiple sites and geographic areasMust have the ability to simultaneously manage multiple projects or tasksAbility to effectively prioritize and execute tasks in a high-pressure environmentAbility to work closely with Project Management to communicate status and identify risks to project timelinesKeen attention to detail What would be great to have Willingness and capability to quickly learn new technologies required for accomplishing project goalsExtensive troubleshooting and analytical thinking skillsCapable of exercising discretion and independent judgmentExperience with AWS and or Azure cloud platformsBachelor s degree in computer science Information Technology or Business or equivalent degree is desirableMinimum 12 years of experience as a Systems EngineerMinimum 4 years of experience in an Advisor role Who We Are We re Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world We connect financial institutions corporations merchants and consumers to one another millions of times a day - quickly reliably and securely Any time you swipe your credit card pay through a mobile app or withdraw money from the bank we re involved If you want to make an impact on a global scale come make a difference at Fiserv We are a part of Fiserv s Technology group We deliver revenue generating and revenue protection projects for business units that provide best in class financial services products to banks credit unions and customers We welcome and encourage diversity in our workforce We are an Equal Opportunity Employer All the qualified applicants will receive consideration for employment without regard to race color religion sexual orientation gender identity national origin or disability Thank you for considering employment with Fiserv Please Apply using your legal name Complete the step-by-step profile and attach your resume either is acceptable both are preferable Our commitment to Diversity and Inclusion Fiserv is proud to be an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law Note to agencies Fiserv does not accept resume submissions from agencies outside of existing agreements Please do not send resumes to Fiserv associates Fiserv is not responsible for any fees associated with unsolicited resume submissions Warning about fake job posts Please be aware of fraudulent job postings that are not affiliated with Fiserv Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and or to steal money or financial information Any communications from a Fiserv representative will come from a legitimate Fiserv email address