▷ High Salary: Support Engineer/Consultant

Job Description About Quoreka: Quoreka is a trusted partner in global markets, serving companies from major banks and brokers to trading houses, processors, producers, and fabricators for more than 40 years. At Quoreka, success is built upon expertise, relationships, and the ability to solve the challenges of tomorrow. Our people, technology, and customer-centric approach define who we are and where we're headed next. Our mission: Provide cutting edge E/CTRM and logistics solutions tailored to industry needs and enable our customers to confidently manage their business operations. Today, we boast of extensive CTRM/ETRM expertise across softs, ags, fertilizers/chemicals, liquids, precious metals, concentrates, energy and much more. Quoreka is able to provide the industry with a scalable offering that meets the growing demands of commodity traders, energy merchants miners, industrials to producers providing best-in-class functionality, user experience, technology and services. Our product roadmap is innovation-centric, focusing on AI and delivering strong product value propositions with clear short-term, medium-term, and long-term goals. Quoreka has offices across Americas, Asia, Australia, and EMEA serving 100+ customers Position/Title: Support Engineer/Consultant The Support Engineer will be responsible for front-line support of implemented systems and products across the mining and grain industries. He/she shall utilize established support systems to ensure maximum possible uptime for clients. This shall be achieved by meeting expected response times for support requests and meeting or exceeding established criteria for rectification of defects raised through support. Experience & Skill Sets Must Have - Should have language proficiency in Portuguese - Should be present locally and based out of Vitoria - Experience in and understanding of IEC 61131 programming standards - Up to 2 years experience in a Control Systems Engineering role (or equivalent) would be well regarded otherwise relevant work placements or internships while studying. - Knowledge of XML standards and tools. - Knowledge of Microsoft SQL database and basic scripting skills. - Knowledge of Delphi and .NET application troubleshooting. - Experience in machine control. - A sound working knowledge of control system architectures, PLC system design and programming techniques - Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, including site operators, engineers, electricians and subject matter experts. - Compliance with client Drug and Alcohol policies and other HSE/WHS requirement Nice to have - Some experience in an on-call Support role would be well regarded. - Some exposure to the mining or agribusiness industries would be well regarded. - On-the-job training is provided for the Support Engineer role. Responsibilities - Answer support phone requests on 24/7 rotating roster, acting as Tier 1 phone support. - Address email support requests as Tier 1 support, during business hours. - Respond to support requests within expected timeframes, as stipulated under existing support agreements. - Log all details of support requests received. - Analyse, reproduce and record details for defects raised through support channels. - Resolve support defects or test rectification of defects received from the Engineering team. - Track support items through completion. - Record and categorize support requests. - Undertake regression testing of product releases. - Prepare and deliver releases to production environments, include development of release artefacts. - Prepare reporting information for support items.