Senior MS Dynamics 365 Developer

For an international project in Chennai, we are urgently looking for a Full Remote (Senior) Senior MS Dynamics 365 Developer with +8 years of experience. We are looking for a motivated contractor. Candidates need to be fluent in English. Tasks and responsibilities: - Basic configuration and setup for the new/existing Service desk/Business unit; - Customizable configuration using form editor, business rules, workflows, PowerApps and Power Automate; - Enhanced customizations using Plugins, Custom Workflows, jQuery, JavaScript, XRM controls, UCI framework; - Creating dashboards and reports using standard OOB feature or Power BI; - Building Custom Application using PowerApps; - Configuring queues and routing rules like skill, content area, agent availability for auto triaging - Building multiple channel capabilities like Email, Web, portal, etc.; - Building Self Service/Custom Portal with knowledge management capabilities to help users in raising the queries and to check the status of their queries; - Building Integrations with ESB Service, Flat files, and other internal applications; - Perform unit testing and support integration testing and fix defects and issues in a timely manner; - Support and maintain the production environment, fix issues raised by the business users; - Testing should cover Test cases for Regression Testing, Performance Testing and Load Testing; - Support and maintain the production environment, fix issues raised by the business users; - Analyze and document the impact of any new change request or fix requested by the business users - Provide troubleshooting/technical support; - Actively participate in design and analysis sessions to ensure sound team decision-making; - Support system and user acceptance testing activities, including issue resolution; - Complete technical documentation to ensure system is fully documented; - Share best practices and lessons learnt from past implementation efforts; Profile: - Bachelor or Master degree; - The Dynamic 365 Developer needs to be well versed with Dynamics 365 Customer Service, Customer Service Hub, Knowledge Management, Self Service Portal, Reports & Dashboards using Power BI/SSRS, Power Automate and Power Apps; - +8 years of relevant experience in design and development of MS Dynamics, Power Platform based solutions; - Proficient with developing, deploying, customizing and integrating Dynamics 365 Customer Service; - Proficiency in designing, developing and implementing business processes, plugins and workflows; - Experience in designing and creating custom entities and relationships between those entities; - Experience in handling multiple business unit with data segregation and cross BU access/roles; - Strong hand on experience in developing Dynamics Self-service Portals and Custom portal integrating multiple Dynamics instance for Case creation, Case status update, Add Comment, Upload Screenshots and knowledge Management integrating SharePoint; - Experience of software development using Microsoft .Net, C#, JSON and jQuery; - Experience in Customer Service Hub, Unified Client Interface, Client API form context and Model-driven apps; - Strong Hand on experience in developing scheduled Reports, Custom SSRS reports with multiple data sources (external & internal); - Experience in developing automations using Power Automate and Power Apps; - Experience in developing application which can be published to Azure; - Experience in handling huge volumes of case and email records; - Experience in using third party tools to configure, customize, monitor and troubleshoot the Dynamics application - Experience in Agile/Scrum based process implementation using tools like Azure DevOps with pipeline automation for CI/CD; - Experience in designing and automating the survey forms using MS Forms Pro is a plus; - Experience in developing self service portals using Power Apps/Portals is a plus; - Experience in developing Power BI Dashboards & Reports is a plus; - Dynamics 365 Customer Service Insights, AI Powered Dashboards, AI Predictive analytics and other AI-driven insights is a plus; - Fluent in English;