Client Delivery Manager

We help the world run better At SAP we enable you to bring out your best Our company culture is focused on collaboration and a shared passion to help the world run better How We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences values flexibility and is aligned to our purpose-driven and future-focused work We offer a highly collaborative caring team environment with a strong focus on learning and development recognition for your individual contributions and a variety of benefit options for you to choose from What you ll do SAP Enterprise Cloud Services ECS organization is responsible for providing cloud hosted infrastructure technical application managed services to our SAP private cloud customers The Client Delivery Manager is the main customer-facing representative of SAP ECS organization ensuring full delivery accountability of the engagement and customer satisfaction throughout the customer lifecycle What you bring As Client Delivery Manager you will be responsible for the following tasks Own and grow the client engagement for SAP Enterprise Cloud Services and act as the voice of the client within SAP Accountable for entire SAP ECS engagement lead the engagement with supporting ECS functions and roles to deliver as per contract scope and in line with customer expectations Offer comprehensive knowledge on SAP S 4HANA architecture conversion migration path methodology and tools Understand the SAP high availability or disaster recovery architecture network and virtual technologies load-balancer virtual machine Setup proactive service plan and conduct regular service review meetings with clients operational and strategic topics Act as an de- escalation point for delivery-related topics Incidents Service Requests and other customer requirements Ensure seamless alignment across multiple ECS and other SAP internal and external stakeholders Identify top issues define execute service plan activities an Support commercial change request management in the client lifecycle perform contract compliance and risk management project and business risks Support the positioning of additional ECS offerings and support contract renewal in alignment with SAP sales and presales teams What do you need to bring Minimum 8 years of SAP Technical administration and operations of SAP Solutions preferably in the domain of SAP Basis Fluency in English is mandatory Proven track record in managing client engagements e g in Service Delivery Management Consulting or Pre-Sales settings Strong customer orientation with a focus on relationship- expectation- and de-escalation management comprehensive knowledge on SAP S 4HANA architecture conversion migration path methodology and tools Knowledge of IT trends their impact on business strategies and SAP s strategy and service portfolio Ability to work effectively as a virtual member of a dynamic and dispersed team remote SAP Basis IT Service Management Project Management Cloud Hyperscalers certification AWS Azure GCP is a plus Meet your team ECS organization is a global organization and the regional CDM teams are located across 6 regions We are highly diverse and positive spirited bunch of colleagues Next to our obsession for customer satisfaction we value internal knowledge sharing collaboration as well as make ECS organization a little better every day sapecscareers Bring out your best SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively Originally known for leadership in enterprise resource planning ERP software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves At SAP you can bring out your best We win with inclusion SAP s culture of inclusion focus on health and well-being and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential We ultimately believe in unleashing all talent and creating a better and more equitable world SAP is proud to be an equal opportunity workplace and is an affirmative action employer We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and or mental disabilities If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team Careers sap com For SAP employees Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the Specific conditions may apply for roles in Vocational Training EOE AA M F Vet Disability Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity age gender including pregnancy childbirth et al sexual orientation gender identity or expression protected veteran status or disability Successful candidates might be required to undergo a background verification with an external vendor Requisition ID 400071 Work Area Information Technology Expected Travel 0 - 10 Career Status Professional Employment Type Regular Full Time Additional Locations LI-Hybrid Requisition ID 400071 Posted Date Nov 13 2025 Work Area Information Technology Career Status Professional Employment Type Regular Full Time Expected Travel 0 - 10 Location Bangalore IN 560066 Job alert